Depot Support Co-ordinator

6 months ago

BurtonOnTrent, United Kingdom EV Cargo Full time

**THE ROLE**:
Join us as a **Depot Support Co-ordinator** within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.

**THE SALARY**

Competitive Salary

Shift info: Monday - Friday 10:00 - 18:30 (30 min break).

**OFFICE BASED**

You will be based in our flagship office in Burton (DE14 2SY).

**KEY RESPONSIBILITES**:
Carrying out general day to day duties relating to the transport function - including but not limited to:

- Be polite and professional at all times, being aware of the environment you work in.
- Take incoming telephone calls and enquiries and making outbound calls.
- Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
- Locating possible missing pallets and damages in a timely, thorough and accurate manner by viewing CCTV footage
- Providing help and advice using the organisation’s products or services.
- Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
- Keeping accurate records of discussions or correspondence with depots where appropriate.
- Producing written information for depots, often involving the use of computer packages / software.
- Producing written information for depots, often involving the use of computer packages / software.
- Able to work as an effective team player, supporting and recognizing the need for support wherever appropriate.
- Build and maintain positive relationships with member depots, members of the Depot Support Team and other Palletforce staff.
- Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
- Locating possible missing pallets and damages in a timely, thorough and accurate manner by viewing CCTV footage.
- Providing help and advice using the organisation’s products or services.
- Keeping accurate records of discussions or correspondence with depots where appropriate.
- Producing written information for depots, often involving the use of computer packages / software.
- Able to work as an effective team player, supporting and recognizing the need for support wherever appropriate.
- Build and maintain positive relationships with member depots, members of the Depot Support Team and other Palletforce staff.
- Dealing with difficult telephone calls calmly and professionally and able to arbitrate confidently between depots resolving problems and issues in a proficient manner.
- General administration and other ad-hoc duties as and when required by the Depot Support Manager.
- To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
- To co-operate fully with Palletforce in matters of health & safety.

**OUR IDEAL CANDIDATE WILL HAVE**:

- Excel (Microsoft) Experience
- Polite and professional
- Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
- Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff.

**In return we will**:
Support your development journey, help you grow you and offer:

- Competitive salary.
- Competitive Annual Leave.
- Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more
- Access to the Wellbeing Centre - providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme.
- Excellent Pension Scheme.
- Health Care Cash Plan.

**ABOUT US**

EV CARGOhave grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
- **DIVERSITY AND INCLUSION**_
- Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group._

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