Medical Secretary
5 months ago
**JOB TITLE**: Medical Secretary REPORTS TO: Office Manager ACCOUNTABLE TO: Practice Manager HOURS: As per contract Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager, dependent on current and evolving practice workload and staffing levels:
- Typing of patient referral letters, correspondence and reports to other organisations.
- Scanning in of letters to computer record.
- Dealing with and typing private letters to patients and private healthcare providers
- Typing of internal reports etc.
- Minute taking at practice meetings and recording / distributing minutes.
- Providing full admin secretarial support to a team of multidisciplinary clinicians
- Liaising with service providers and other agencies via telephone, where appropriate
- Dealing with telephone enquiries and either resolving or directing to appropriate personnel.
- Provide telephone / reception support in the admin team as required.
- Managing the Secretarial workflow and ensuring all work is completed in an appropriate timescale.
- Working alongside the Practice Manager dealing with patient complaints.
- Working as part of a small secretarial team
- Any other delegated duties considered appropriate to the post
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
**Personal/Professional development**: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertakin
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