Customer Service Representative

4 months ago

Crawley, United Kingdom People's Partnership Full time

**Based: Crawley, Manor Royal**
**Salary: starting £22k to go to 23k in July.**

**These are the first steps to starting or transforming your career**

People’s Partnership make a real difference to people’s lives, and we enjoy working here. That’s just part of it - when you work with us - we’ll make you feel just as invested. We also promise it’ll never be dull.

**What will you be doing?**

Pensions can seem daunting, so you’ll need to use your skills for clear and kind communication throughout the various stages of a customer’s lifecycle with us.

Our products are straightforward and accessible and benefit everyone, so you’ll be part of a fast paced and supportive team.

**What sort of person are we looking for?**

Our Customer Services team focus on delivering excellent customers service and support in every interaction.

You’re a person that gives the best of themselves, even at the end of the day. You’re enthusiastic, accurate and organised, and passionate about helping people.

**What are the working hours?**

We are open 08.30am - 6.00pm Monday to Friday, and you’ll be working 7 hour shifts within that timeframe. While you’re in training and learning the role, we’d like you in office so that we can provide the right support and training. After you’ve been formally signed off and are performing in line with expectations then we’ll be happy to support hybrid working, with a mixture of in-office and home working.

**What you can expect if you work with us**
- Rewards scheme with discounts on supermarkets, cinema tickets, and many, many more retail outlets.
- BIRTHDAY OFF
- Yearly Bonus opportunities
- 25 days holiday + bank holidays.
- Training and development - and lots of it. We’ll invest in your talent and provide opportunities for you to grow as we grow
- Access to a free onsite gym and a personal trainer.
- No working weekends or evenings. There are opportunities for hybrid working for a balance that works for you
- Subsidised canteen - huge variety of hot and cold food - and a pool table

**People are at the centre of what we do**

We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone.

We are committed to supporting your health and wellbeing, a flexible work-life balance and amazing career development opportunities.

Go on, give us try, apply, and see where a career with us can take you.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Financial planning services
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Application question(s):

- Are you happy to answer phone calls from customers? You could be taking up to 50 calls a day.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Crawley (required)

Work Location: In person

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