Customer Service Advisor

3 weeks ago


Chesterfield, United Kingdom SF Recruitment Full time

This is a permanent role, Monday to Friday, 23h per week - Mon, Tues, Thurs, Fri 9:15am to 1:45pm and Wed 8:45am -1:45pm.

You will also be required to work 2 or 3 Saturdays a month, you will receive additional pay for this, 8:45am to 12;12am.

The role requires:

- Customer Services - provide an excellent standard of customer service to meet the Society standards and objectives across a range of contact methods including telephone, in branch and written enquiries.
- Sales - to contribute to the achievement of work based objectives, standards and sales targets as set by the Customer Service Manager and/or Branch Operations and Member Engagement Manager.
- Promotions - work together with members of the wider team including members of the Sales Team, Customer Service Managers and the Branch Operations and Member Engagement Manager on internal and external promotions of products and services.
- Counter Duties - accurately process and administer all aspects of customer accounts and deal promptly with correspondence arising out of such administration duties.
- Be Friendly
- Have a Positive ‘can do’ attitude
- Have good communication skills
- Have Customer Service experience
- Demonstrate good communication
- Sales experience is desirable

**Job Types**: Part-time, Permanent
Part-time hours: 23 per week

**Salary**: £12,000.00-£13,800.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Chesterfield, Derbyshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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