Care Coordinator

4 months ago

Bedford, United Kingdom Right at Home UK Full time

Right at Home Bedford are an OUTSTANDING provider of premium quality homecare supporting elderly and vulnerable people to stay happy and healthy in their own homes.

**Requirements of our Care Coordinator**:

- Must have driving licence and daily use of a car
- Already have or willing to obtain class 1 vehicle business insurance
- Must have right to work full-time in the UK
- Previous homecare experience with a willingness to go out and deliver care as and when required
- Use of a scheduling / HR / recording system - desirable
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail

**What we offer**:

- Excellent salary
- £24,000-26,000 depending on experience
- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Bedford, you will play an integral part in managing the daily communications and care scheduling of our site. We cover Ampthill, Biddenham, Biggleswade, Brickhill, Bromham, Cauldwell, Clapham, Cranfield and Marston Moretaine, Great Barford, Great Denham, Harpur, Harrold, Kempston, Oakley, Putnoe, Queens Park, Renhold and Ravensden, Risely, Sandy, Sharnbrook, Shefford, Shortstown, Wixams Wilstead and Wooton therefore local area knowledge is highly desirable.

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.

If you have experience as a Care Coordinator, Care Scheduler, Senior Care Assistant or Field Care Supervisor we would love to hear from you.
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_

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