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Insurance Claims Team Leader
2 months ago
**Team Leader - Preston**
**Monday-Friday; between 8am - 6.30pm**
**1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)**
Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office with occasional travel to other sites. Joining Davies as our new Team Leader means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
INDHP
**Duties and responsibilities**:
- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handlers to achieve client SLA’s via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained.
- Oversight of payment audit approval process to defined limits
- Involvement in recruitment and interview processes for claims handler/administrator roles
The above is not an exhaustive list and may change with the overall business objectives of the Company.
**Skills & Experience**:
- A genuine passion for people management
- The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints
- Experience of Customer Service and Claims Management in an insurance background.
- Flexibility and adaptability.
- The ability to organise own workload.
**Do you manage, or do you lead?**
**So, are you a Davies person?**
Our culture is the foundation of who we are. We don’t do “business as usual” We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.
**Benefits**:
- Free local parking
- Pension - match 5%
- Life Assurance (2 x basic salary)
- Discounts at 100,s of stores
- Access to training and professional qualifications
- Innovation Lab Programme
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme
Ability to commute/relocate:
- Preston, PR2 9NZ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,500.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Fullwood Preston, PR2 9NZ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Claims Processing: 1 year (preferred)
Work Location: In person
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