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Customer Care Officer

5 months ago

Glasgow, United Kingdom Nine Twenty Full time

**Customer Care Officer**

**£ 24,000 - £27,000 DOE**

**G20 7BE**

**The Company**:
Our client has been the UK’s leading specialist in the stewardship of public open spaces, providing long-term, high-quality management solutions for outdoor areas and amenities on new residential developments for over 25 years.

Their dynamic, in-house workforce ranges from horticulturists and environmental managers to landscape architects and solicitors - all supported by their specialised customer-facing teams. They place biodiversity, conservation, and horticultural best practice at the forefront of their service, allowing them to make an important contribution to protecting and enhancing the environment.

**The Role**:
With more than 700 developments nationwide and a customer base of more than 70,000, we are looking for an experienced Customer Care Officer.

You can look forward to working in a fast-paced, highly engaging and, ultimately, very friendly environment.

What we are looking for;
- A genuine enthusiasm to always go above and beyond for our customers.
- An extensive proven track record, qualification and/or experience in providing excellent Customer Service.
- Provide responses in a timely and professional manner - with excellent spoken and written communication skills.
- An unflappable temperament to work at your best in a fast-moving environment.
- Outstanding organisational skills to best prioritise a busy workload schedule.
- A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment UK-wide.
- The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members.

**Desirable**:

- A background or qualification in Housing or Land Management Customer Services.
- Escalated complaint handling experience.
- A valid UK driving licence.

**Package on Offer**:

- A competitive base salary
- Generous holidays
- Pension and Additional Company Benefits

**T: 0141 231 1260