Customer Care Officer

4 months ago


Glasgow, United Kingdom Nine Twenty Full time

**Customer Care Officer - Billing Department**

**£ 24,000 - £26,000 DOE**

**G20 7BE**

**The Company**:
Our client has been the UK’s leading specialist in the stewardship of public open spaces, providing long-term, high-quality management solutions for outdoor areas and amenities on new residential developments for over 25 years.

Their dynamic, in-house workforce ranges from horticulturists and environmental managers to landscape architects and solicitors - all supported by their specialised customer-facing teams. They place biodiversity, conservation, and horticultural best practice at the forefront of their service, allowing them to make an important contribution to protecting and enhancing the environment.

**The Role**:
Your main role will be to assist in the smooth running of a busy Billing Team. You must have experience working within a busy Contact or Shared Service centre environment.

**Key Responsibilities**:

- Issuing of all billing correspondence
- Process payments and direct debits
- Resolve complaints at first point of contact where possible

**Essential Skills/Experience**:

- Demonstrable experience with a track record of delivering excellent customer satisfaction
- Good communication skills both verbal and written
- Accuracy and attention to detail
- Ability to work individually and as part of a team - and to prioritise workload
- Ability to achieve set targets

**What we will offer you**:

- Excellent salary available (Dependent on experience). Range £24,000 -£26,000 per annum
- Permanent position, full time hours. Working hours are Monday-Friday (9am-5pm).
- Company pension scheme at 7% contribution level
- Health Insurance
- Incentive scheme

**T: 0141 231 1260



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