Pg Programme Administrator

3 weeks ago


St Mary's, United Kingdom Imperial College London Full time

Imperial College London’s Faculty of Medicine is one of the world’s top medical schools at one of the world’s most-respected universities.

We are at the forefront of undergraduate medicine, postgraduate study and cutting-edge research, benefiting patients and populations globally.

The Faculty of Medicine, supported by the Departments, coordinates the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance and quality. We take great pride in enhancing our student experience, satisfaction and welfare, and increasing our National Student Survey results year-on-year; and since 2012, have been accredited with the independent standard ‘Putting the Customer First’ in recognition of our outstanding customer service culture and delivery.

**Duties and responsibilities**:

- Provide excellent customer service to our internal and external stakeholders
- Dealing with telephone enquiries, written correspondence and assist with liaison between teachers and students in matters relating to the personal and academic well-being of students, referring students to personal/senior tutors as necessary
- Assist with the provision of support for live teaching - resolving problems/taking forward issues brought to the attention of the Leads and acting as a point of contact for Staff Student Liaison Groups
- Be pro-actively involved with student recruitment, reply to enquiries, production of marketing materials, participation in open days and marketing events, and sending out appropriate information
- Liaise with Programme Lead and Registry and communicate decisions on students/admissions
- Provide detailed recruitment statistics for management purposes
- Be responsible for the administration of all content on the virtual learning platform Insendi and ensure it complies with College regulations
- Coordinate the maintenance of all programme materials, including the production of the programme handbook and materials for Insendi as directed by the Programme Lead

**Essential requirements**:

- Educated to degree level or equivalent, or having acquired substantial relevant experience
- Experience/knowledge
- Experience of Virtual Learning Environments (VLE’s)
- Significant experience in a similar or related role(s) within Higher Education
- Experience of working with online courses; use of VLE’s, Zoom etc
- Excellent oral and written communication skills, including accurate grammar, spelling and punctuation as well as experience of writing reports
- Excellent Interpersonal Skills

**Further information**:
This is a Part time and Open ended post (17.5 hours a week).


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