Customer Service Scheduler

4 weeks ago


Stonehouse, United Kingdom A1 Maintenance (Stroud) Ltd Full time

We are seeking to recruit a reactive and planned works scheduler and planner to join our busy team in Stonehouse.

The role is the first port of call for our customers and their clients and is key to delivering our services as efficiently as possible in a fast paced and dynamic environment, and in a business with a rapidly growing client base.

We are seeking an organised person with excellent customer skills, with a problem solving approach in order to deliver a high quality customer experience and ensuring that the company is efficient, safe and profitable.

**ABOUT THE ROLE**:
This role would suit someone who enjoys being part of a relatively small but busy team and who likes dealing with customers and likes to be at the heart of helping a fast-moving business deliver results efficiently and to high standards.

**Main Responsibilities**:
Plan the work schedule of our field engineers within geographical areas ensuring customer requirements are met.

Develop and maintain excellent customer and field operative relationships.

Manage complaints effectively.

Work as a Team to achieve set KPI's

Fulfil all communication requirements to a high standard both written and verbal with customers, suppliers, and field-based staff, ensuring all customers receive high quality customer service, escalating to management team promptly where required.

Complete administrative tasks where required to include but not limited to; quotations, processing jobs for invoicing, work permits, certification.

Follow all company processes and record keeping procedures.

**Requirements**:
Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organisational skills and attention to detail

MS Office knowledge is essential including but not limited to Outlook, Word and Excel.

**TERMS OF EMPLOYMENT**
- Location: A1 Maintenance, Unit 21, Oldends Lane Industrial Estate, Stonehouse, GL10 3RQ
- 37.5 Hour Monday to Friday: 8:30am - 5:00 pm with 1 hour for lunch - flexible working considered

**Plus**:

- 21 days paid holiday per year plus bank holidays.
- Job security in a long-established company.
- On-site parking.
- 3 days full paid sick in any 12 month period.
- Private Healthcare Cash Plan

**Job Types**: Full-time, Permanent

**Salary**: £23,000 - £28,000 per year dependant on experience

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stonehouse: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Construction: 3 years (preferred)

Work Location: In person

Application deadline: 12/05/2024
Reference ID: Scheduler 23-28



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