Service Desk Analyst

2 weeks ago


Cheshire, United Kingdom Salt Search Full time

To provide First Line contact and triage for inbound tickets via the Portal, Live Chat or telephone on the ICT Service Desk. Providing, where possible, Incident and Request prioritisation and triage or assigning to other teams. Working with Windows 10/11,M365, Citrix, MS Defender, SCCM, Active Directory and other systems. The post is currently home-based band equipment will be provided. Additional requirements will be to attend sites within Cheshire may be required as and when.

**PRINCIPAL RESPONSIBILITIES**

2 Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Councilstandards and to the satisfaction of all parties involved.

3 Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding neededto carry out their IT related tasks effectively and efficiently.

4 Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults.

5 Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest timepossible.

6 Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.

7 Undertake additions and modifications to systems that provide access security control to ensure that unauthorised access to systems is prevented.

**MUST HAVE**
- Awareness of PRINCE 2 & ITIL methodology
- Understanding of licence agreements Understanding of number of different software languages
- Programming languages (e.g. SQL, Java etc.)
- System lifecycles, methods and techniques for structured reviews



  • Chester, Cheshire, United Kingdom Pontoon Solutions Full time

    Job Description Service Desk Analyst 12 months contract Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by...


  • Chester, Cheshire, United Kingdom Pontoon Solutions Full time

    Service Desk Analyst Chester 12 months contract Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing...


  • Chester, Cheshire, United Kingdom Pontoon Solutions Full time

    Service Desk Analyst Chester 12 months contract Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing...

  • IT Help Desk Support

    4 weeks ago


    Bollington, Cheshire, United Kingdom Adria Solutions Ltd. Full time

    IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be anIT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of...


  • Warrington, Cheshire, United Kingdom InfoSec People Ltd Full time

    Job Post: IT Operations Analyst Location: Type: Full-Time We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company’s internal...


  • Warrington, Cheshire, United Kingdom InfoSec People Ltd Full time

    Job Description Job Post: IT Operations Analyst Type: Full-Time We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company’s internal...


  • Warrington, Cheshire, United Kingdom InfoSec People Ltd Full time

    Job Post: IT Operations Analyst Location: Type: Full-Time We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company’s internal...

  • Front Desk Agent

    3 weeks ago


    Chester, Cheshire, United Kingdom Columbia Sussex Corporation Full time

    Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays). Responsibilities and Duties Responsibilities of the Front Desk Agent position include: -providing exceptional service to guests at all times -assisting...

  • Quality Analyst

    3 weeks ago


    Cheshire, United Kingdom Science Solutions Recruitment Ltd Full time

    Take closer look at this new role! - Quality Analyst - #Cheshire A fantastic opportunity for a Chemistry graduate with experience in analytical testing techniques to join a growing company within the Materials Manufacturing industry. As a Quality Analyst you will be you will be involved in continuous improvement programmes,ensuring all products, materials...


  • Warrington, Cheshire, United Kingdom Digital Waffle Full time

    Job Title: Business Analyst - Financial Systems We are looking for an experienced Business Analyst to play a pivotal role in our organisation by collaborating with cross-functional teams to analyse, design, and implement solutions related to financial systems. The ideal candidate will have a strong background in financial systems, a keen analytical...


  • Chester, Cheshire, United Kingdom Pontoon Full time

    My high-profile banking client is currently on the market for a Trade Control Analyst. The role is initially full time in the office due to training and reverts to a Hybrid position on site 3 days a week and 2 days from home, working normal office hours. Full technical training will be provided Our role is focused on supporting the trading desk, and...


  • Cheshire, United Kingdom SRG Full time

    **Title**: Field Service Engineer **Salary**: £35,000 - £43,000 **Location**: Cheshire **Contract**: Permanent **Start**:As Soon As Possible I am currently searching for a Field Service Engineer to join a Large Pharmaceutical Company based in Cheshire. As a Field Service Engineer, you will be responsible for the installation, maintenance and repair...

  • Finance Analyst

    3 weeks ago


    Crewe, Cheshire, United Kingdom Marks Sattin Full time

    Role - Commercial Finance Analyst Location - Crewe Salary - Between £60,000 and £70,000 + benefits Marks Sattin are currently recruiting for a leading UK service led organisation in their search for a Commercial Finance Analyst to work out of their Crewe based office on a hybrid model. The successful candidate will ideally have some previous finance...

  • Contract Analyst I

    6 days ago


    Chester, Cheshire, United Kingdom Pontoon Full time

    My high-profile banking client is currently on the market for a Trade Control Analyst. The role is initially full time in the office due to training and reverts to a Hybrid position on site 3 days a week and 2 days from home, working normal office hours. Full technical training will be provided Our role is focused on supporting the trading desk, and...

  • Finance Analyst

    2 weeks ago


    Crewe, Cheshire, United Kingdom Marks Sattin (UK) Ltd Full time

    Role - Commercial Finance Analyst Location - Crewe Salary - Between £60,000 and £70,000 + benefits Marks Sattin are currently recruiting for a leading UK service led organisation in their search for a Commercial Finance Analyst to work out of their Crewe based office on a hybrid model. The successful candidate will ideally have some previous finance...


  • Cheshire, United Kingdom Reed Full time

    Technical Business Analyst Mostly remote - Based out of Cheshire £35,000+ We currently have an exciting opportunity for a Solution Engineer to join our Solution Delivery Team within our Head Office in Runcorn. Reporting into the IT Solution and Infrastructure Manager you will collect business requirements and design solutionsthat are innovative, fit for...

  • Data Analyst

    2 weeks ago


    Warrington, Cheshire, United Kingdom Erin Associates Full time

    Data Analyst - Warrington - GBP60k - hybrid Data Analysis, SQL, Excel, Power Query, PowerBI, DAX, SSRS, ETL About the Role: This highly successful and growing organization is looking to add an experienced Data Analyst with solid skills in Excel, SQL, Reporting Services, and Data management to their team. This is a hybrid role for the business. The...

  • Fleet Analyst

    22 hours ago


    Ellesmere Port, Cheshire, United Kingdom 24-7 Recruitment Services Full time

    Job Description: 24/7 is looking for an Fleet Analyst / Customer Service Administrator based in Ellesmere Port on behalf of one of our clients Shift and Pay Information for an Accounts Manager: Monday, Tuesday and Wednesday 9-5 Thursday 8-4 Friday would be working from home 9-5 Salary in the region of £23 to £24K Main Accountabilities: Produce...

  • Credit Risk Analyst

    1 month ago


    Chester, Cheshire, United Kingdom Broadgate Full time

    Credit Risk Analyst (Collections) Salary £40-45k Chester (Hybrid) An ideal role for an intermediate-experienced Credit Risk professional, seeking a business with better progression opportunities and an ability to have a greater impact. This is a central position within the Collections team - the ideal candidate will have a good suite of technical...

  • Credit Risk Analyst

    1 month ago


    Chester, Cheshire, United Kingdom Broadgate Full time

    Credit Risk Analyst (Collections) Salary £40-45k Chester (Hybrid) An ideal role for an intermediate-experienced Credit Risk professional, seeking a business with better progression opportunities and an ability to have a greater impact. This is a central position within the Collections team - the ideal candidate will have a good suite of technical...