Internal Sales/customer Service

5 months ago


Aberdeen, United Kingdom Dingbro Ltd Full time

**About us**

We are professional, agile and challenging.

Our work environment includes:

- Modern office setting

**Responsibilities**:
**Experienced Automotive Parts person required.**

**To work within our Industrial Division**
- Provide exceptional customer service by responding to customer enquiries and resolving issues in a timely and professional manner.
- Assist customers with product information, order status, and general inquiries.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer accounts by updating information and documenting interactions.
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
- Follow company policies and procedures to ensure consistent service delivery.

**Experience**:

- Experience with automotive Parts is essential, a Sales\Customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills with the ability to think quickly on your feet.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to work independently as well as part of a team.
- Ability to use Word, Excel and other basic computer skills are required

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location.

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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