Campus Parking Warden
3 months ago
**Job Purpose**
The post holder will work as part of Campus to provide a range of professional traffic management services to all staff, students and visitors and university properties across the university portfolio. Personally, delivering a front line professional, customer centric approach to enhancing the student experience.
**Main Duties and Responsibilities**
**Customer Service**
Promoting a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued during traffic and pedestrian gate duties.
Delivering a full range of delegated support activities, including directional information about the location of campus buildings and providing access to services for campus users, contractors and visitors to deliver an excellent support service to enhance student, staff and visitor experience.
Signpost and advise students, staff or visitors to the correct support services both internally and externally. This may involve interacting with students in periods of distress/crisis and supporting our international student population.
Maintaining effective two-way communication and briefings on emerging incidents with colleagues which may involve using two-way radios or other communication tools.
Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health and safety requirements.
Following appropriate training, respond to all aspects of traffic management and be competent in the use of technology to support these aims. Escalating and reporting any compliance and emergency issues in a timely manner.
Demonstrate teamwork, high levels of productivity and quality of service.
Working as a proactive team provide security support during University business, events and graduations to ensure they run smoothly and efficiently:
1. To provide support with the administration of business activities associated with the management of car parking.
2. To provide support in dealing with general enquiry bookings, amendments, and cancellations.
3. To communicate effectively with colleagues and with customers throughout the University community, providing accurate and timely information and responses to ensure the provision of an excellent customer experience.
4. To monitor the parking inbox to ensure that any urgent requests are dealt with timeously and professionally.
**H&S Compliance and Security**
Ensure that all access Gates (traffic) are opened and closed as necessary on each working day or when directed by management.
Enquire into and systematically investigate unauthorised access onto campus, buildings, or parking on campus using all available information and facilities by vehicles.
Accurately complete incident reports and accessible records of all security occurrences, investigations and reports as necessary.
Alongside the Facilities Team, assist in the coordination of contractors on-site, by following the contractor’s policy and ensuring the day-to-day work of the building is not disrupted; working closely with the estates department to raise any concerns.
Support proactive fault and maintenance reporting to the Estates and IT helpdesk.
**Occasional Duties**
Attend court or any other formal or lawful proceedings thus representing the university as a witness where appropriate.
During periods of bad weather support gritting and snow clearing of main paths and car park areas to ensure buildings and surroundings of the cluster are kept safe.
**Knowledge, Qualifications, Skills and Experience**
**Knowledge /Qualifications**
**Essential**:
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.
A2 Either the ability to undertake training, or good knowledge and understanding of the University policies and procedures, systems and geography, along with a working knowledge and understanding of services provided by University Services.
A3 Understanding of relevant health and Safety policies and procedures relative to the role.
A4 Full clean UK driving licence to undertake mobile patrols and respond quickly to emergency situations and incidents across a geographically dispersed University campus.
A5 Knowledge and understanding of working successfully in a multicultural environment interacting with International students, staff and visitors from different cultures, backgrounds, races, and faiths.
**Desirable**:
B1 Knowledge and understanding of general data protection regulations (GDPR) (training will be provided).
**Skills**
**Essential**:
C1 A proactive, flexible and enthusiastic approach to work.
C2 Excellent written and oral communication skills to communicate effectively with student
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