Campus Security Officer

1 month ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

The successful candidate will be part of the Campus Security Team, providing a range of professional, flexible, and reliable in-house security, safety, and traffic management services to all staff, students, and visitors across the university portfolio.

Main Duties and ResponsibilitiesCustomer Service
  • Deliver friendly, customer-centric, proactive security support to all users of the university property, maintaining a high profile with customers and staff.
  • Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, and wearing protective clothing/workwear as issued during external and internal patrols, gatehouse monitoring, gatehouse reception duties, traffic, and pedestrian gate duties.
  • Signpost and advise students, staff, or visitors to the correct support services both internally and externally, interacting with students in periods of distress/crisis and supporting our international student population.
  • Provide practical support to and respond to fire alarms, building alarms, safe zone activations, and emergency situations, also providing first aid, evacuation chair, and evacuation lift support, when appropriately trained to do so.
  • Maintain effective two-way communication and briefings on emerging incidents with colleagues, which may involve using two-way radios or other communication tools.
  • Follow appropriate training, monitor CCTV and other systems in line with general data protection regulations, and support internal control room duties of incident management, issuing of equipment, and alarm activation management.
  • Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health, and safety requirements.
  • Follow appropriate training, respond to any critical incident, and all aspects of traffic management, being competent in the use of technology to support these aims, escalating and reporting any compliance and emergency issues in a timely manner.
  • Demonstrate teamwork, high levels of productivity, and quality of service.
Daily Intelligence Led Patrols and Event Support
  • Monitor the campus by day and by night on foot and by vehicle to ensure a safe environment for all staff, students, and visitors, and carry out checks of University buildings and external car parking areas in order to prevent the risk of fire, flooding, accident, and intrusion.
  • Respond to Safe Zone alarm activations by foot or by vehicle on a regular basis.
  • Monitor traffic flow on the Gilmorehill and Garscube campus in order to ensure that all internal roads are free from obstruction, to prevent accidents, and to carry out a mobile patrol of externally located university property, including student residential facilities.
  • Use supportive marshalling techniques with traffic pedestrian flow for students, staff, and visitors entering and leaving campus gates, turnstiles, and buildings.
  • Work as a proactive team to provide security support during University business, events, and graduations to ensure they run smoothly and efficiently.
  • Monitor standards of behaviour, including control of substance abuse, violence, language, noise, theft, nuisance, etc., throughout the University and report via the correct system to support Student Services and the Student Conduct Team.
H&S Compliance and Security
  • Ensure that all access Gates (traffic and pedestrian) are opened and closed as necessary on each working day or when directed by management.
  • Enquire into and systematically investigate unauthorised access onto campus, buildings, or parking on campus using all available information and facilities.
  • Accurately complete incident reports and accessible records of all security occurrences, investigations, and reports as necessary.
  • Support the locking and unlocking of premises, in accordance with the Key & Access Control Management policy at all times, maintaining records, ensuring the uplift and return of building keys, operation of burglar alarms, as necessary.
  • Follow training, act as Fire Warden/Evacuation chair operator to ensure the safe evacuation of University buildings.
  • First responder to all emergencies, including administering first aid following first aid training.
  • Liaise with any contracted on-site security personnel as well as University accommodation staff, thus providing a reliable support service to Student and Academic Services.
  • Alongside the Facilities Team, assist in the coordination of contractors on-site, by following the contractor's policy and ensuring the day-to-day work of the building is not disrupted, working closely with the estates department to raise any concerns.
  • Support proactive fault and maintenance reporting to the Estates and IT helpdesk.

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