Receptionist / Customer Service Advisor

4 weeks ago

Newcastle upon Tyne, United Kingdom Activate Group Limited Full time

**Job title**: Receptionist/Customer Service Advisor
**Department**: Activate Accident Repair Newcastle
**Reports to**: Bodyshop Manager
**Hours**: 42.5 hours per week Monday to Friday and 1:2 Saturdays

We are looking for an enthusiastic Customer Service Advisor to join our fantastic front of house team at our Bodyshop in Newcastle.
You will be responsible for looking after the Reception area, offering excellent customer service and arranging collection and book in dates of customer vehicles.

**Role overview**:
You will be the first point of contact for customers and colleagues visiting the Bodyshop and so excellent customer service skills are essential for this role. This is a busy and varied role with responsibilities including greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

**Benefits**:

- 33 days holiday (including bank holidays)
- ** Health Shield** cash health plan for all
- Enhanced maternity / paternity / adoption / shared parental pay
- Annual pay review
- Life assurance: three times basic salary
- Free breakfast cereals and milk daily
- Free fruit - every Monday
- French Friday - weekly pastries
- Annual summer and Christmas parties

**Key Responsibilities**:

- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.

**Skills and experience**:

- Insurance, claims and industry experience beneficial.
- Flexibility dealing with changes in demand, tasks, and processes.
- Strong attention to detail.
- Computer literate,
- Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
- Good time management and prioritisation skills.

**What you can expect from us**

At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.

From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary

**A bit about us**

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:

- Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better - Be bold. Challenge the norm - make small improvements often.
- Win together - Be a team-player. Win together, learn together, respect each other.

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