Senior Refuge Practitioner

4 weeks ago

Leicester, United Kingdom Women's Aid Leicestershire Full time

Main Tasks:
To coordinate support services and a programme of activities in the city refuges and to manage the team of employees providing:

- Specialist housing advice
- Enhanced security measures as a part of a wider package of care and support
- Provision of accommodation for those fleeing domestic abuse

On Call: You are required to participate in an out of hours rota.

Key Responsibilities:
▪ Service Co-ordination

This includes management of staff and resources to enable the services to function efficiently and effectively.

▪ Service Development

This includes understanding the needs of clients and developing and improving services to meet those needs and promoting the service to potential victims and survivors.

▪ Service Delivery

This includes working alongside colleagues, managers and other agencies to deliver support services to specialist clients.

To act as a Designated Safeguarding Lead, to develop and implement WALL’s safeguarding policies and practices alongside WALL’s Designated Safeguarding Manager, ensuring the highest safeguarding standards are in place throughout all aspects of service delivery, embedding learning into working practice.

▪ General

This includes all duties that ensure the safety and effectiveness of the accommodation provision, and team, with broader responsibilities that contribute to the development of WALL.

**Duties**:
Service Co-ordination

▪ To be responsible for, supervise and support employees and volunteers across WALL’s City Refuge projects ensuring appropriate and effective delivery of services.

▪ To be responsible for employee day-to-day supervision and professional development of employees, including the completion of supervision, case management supervision and appraisals.

▪ To assist with recruitment and selection, across the organisation.

▪ To oversee the allocation of referrals, and cases, to refuge practitioners and manage the workload capacity for teams.

▪ To assist in the volunteer training programme, and domestic abuse awareness training, to external organisations and agencies.

▪ To organise employee rotas to ensure the continuation of services including periods of leave and/or absence.

▪ To ensure monitoring is up to date and submitted in line with funder requirements.

▪ To keep accurate financial records and monitor the financial systems in the refuge, and for the dispersed accommodation.

▪ To coordinate the provision of enhanced security measures, as part of a wider package of care, and support to improve the safety of refuge.

▪ To co-ordinate the programme of activities for women and their children in the refuge. This may include the co-ordination of a service user’s forum.

▪ To work in partnership with other agencies to provide full integration for children into service provision within the area.

▪ To keep clear, accurate records and maintain confidential files on clients and their children in the refuge.

▪ To maintain a record of equipment needed, order new and replacement items when required and ensure regular maintenance and health and safety checks of equipment in the refuge.

Service Development

▪ To regularly assess the needs of clients and employees and make recommendations for improving and developing services.

▪ To ensure monitoring and evaluation systems, which assess intake, output and outcomes of the service are accurate and up to date.

▪ To assist the senior management team in the collection of statistical and financial information for monitoring, auditing and quality assurance purposes.

▪ To support the administrative systems, and use effectively, in providing high quality services across the organisation.

▪ To develop and maintain links with other agencies and assist in developing protocols and referral procedures as appropriate.

▪ To help in the development and promotion of WALL training services to external agencies and individuals, and specifically to raise awareness of the effects of domestic violence on victims.

▪ To represent WALL to relevant external agencies.

▪ To work with partner agencies in developing and improving services for victims of domestic abuse.

▪ To ensure that the service recognises the needs and concerns of a diverse range of survivors and address them appropriately, by working proactively to ensure that a non-discriminatory service is accessible to all eligible clients.

▪ To keep up to date with policy and practice in your area of work and undertake employee development and training relevant to the post.

Service Delivery

▪ To accept and oversee the referrals pathway into WALL, and accept and triage admissions to the refuge.

▪ To keep clear and accurate records and maintain confidential files on clients.

▪ To oversee a case load of clients when needed, ensuring that each client receives the appropriate service, individual to their needs and develop appropriate support and safety plans.

▪ To provide support for

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