Project Support Worker

4 months ago

Leicester, United Kingdom Women's Aid Leicestershire Full time

**POST TITLE: Project Support Worker - Dispersed Accommodation (Supported)**

**1. BASE** Leicester

**2. SALARY** £23,620 per annum (pro rata)

**3. HOURS OF WORK** 25 hours per week (Monday-Friday)

Occasional evening and weekend work may be required from time to time.

**4. OVERVIEW OF POST**

The role of Project Support Worker is a wide-ranging role. The post requires a hands-on approach, ensuring that the work of WALL staff, within the dispersed accommodation service, functions smoothly.

The Project Support Worker will:

- Ensure that a professional image of the organisation is maintained at all times
- Act in accordance with the policies and practices of WALL, in particular to maintain the strict confidentiality of the Refuges
- Be the first point of contact for many internal and external contacts, managing, delegating and directing queries to the most appropriate resource
- Manage Office and IT Systems

A degree of flexibility with regard to both working hours and practices is required in order to meet deadlines/timescales.

**5. RESPONSIBILITIES**

**Office Management**
- Manage and develop the office systems to ensure the effective running of the office, including the shared files on the computer and the archives
- Liaise with office suppliers to ensure office services and equipment are working effectively and stationery and other supplies are in stock
- Maintain the coverage of incoming calls, to open post and be responsible for mailings out. This includes post for residents within Dispersed Accommodation
- To ensure the dispersed properties are maintained to a reasonable standard including the reporting, actioning and follow up of repairs. To complete buildings checks, fire alarm testing, and emergency lighting system tests, in line with procedures
- To work in a safe and responsible way, ensuring that safety procedures are followed and that you do not endanger yourself, your colleagues or clients
- To help maintain accurate and accessible records
- To oversee referrals both within and outside of the organisation

**Administrative Support to the Finance Manager**
- Undertake administrative support to the Finance Manager including receiving and raising invoices in respect of the relevant services (Dispersed Accommodation)
- In input financial and other data onto the relevant spreadsheets
- To assist with the collection of banking, petty cash and weekly rent from residents, including liaising with the appropriate Housing Benefit departments and social care

**Administrative Support to the Management Team**
- Provide administrative support to the Operational and Senior Management Team
- Support with the collation and submission of statistical data and information
- Assist with the promotion and administration of events, training etc

**Project Support**
- Ensure the office environment and dispersed accommodation is compliant with current health and safety best practice.
- Minute taking of team meetings, producing minutes and action plans.
- Coordination of donations for residents within the service.
- Support Dispersed Refuge Practitioners to ensure effective service delivery.
- Other tasks as agreed with the Senior Management Team, as deemed as appropriate

**Data Entry and Data Protection / GDPR**
- Data input, onto relevant databases and produce reports
- Assist in the preparation of clear and coherent reports and presentations, for internal and external stakeholders
- Assist with ensuring accurate and adequate reporting of all relevant project findings by target date
- Assist in the collation of robust and clear quarterly impact reports
- Ensure compliance with data protection and GDPR legislation

**Line Management Relationship**
- Post holder will be line managed by the Team Leader for Dispersed Accommodation.
- The duties and responsibilities in this job description are not exclusive or exhaustive and the post holder will be required to complete such duties as may reasonably be expected within the scope and grade of this post.

**PERSON SPECIFICATION**

**Qualifications**

**Essential Requirements**:

- GCSE *A-C or equivalent level education, including in English and Maths.

**Method of Assessment**:Application Form & copies of certificates taken.

**Knowledge and Skills**

**Essential Requirements**:

- Ability to juggle multiple priorities and to deliver under pressure and meet tight deadlines.
- Attention to detail.
- Excellent written communication skills and minute taking.
- Team Player.
- Excellent organisational and time keeping skills.
- Proven knowledge and experience of Microsoft Office systems.
- Commitment to anti-discriminatory practice and equal opportunities.
- Commitment to WALL goals and values.

**Desirable Requirements**:

- **Experience of financial record keeping.

**Method of Assessment**:Application Form, Interview, References & Test.

**Personal Attributes**

**Essential Requirements**:

- **Able to work on own initiative and as part of a team.

**Method of Assessme

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