Apprenticeship Operations Executive Manchester
1 month ago
2x Apprenticeship Operations Executives needed in Manchester for a minimum of 4 weeks. This role will start on 1 March and pays £12.50 per hour. An Enhanced DBS is desired but not essential as it can be done before starting.
Key Responsibilities and Accountabilities
Recruitment
- Providing guidance in regards to advertising, job specifications and targeting the right audience.
- Advertising client apprenticeship vacancies via a range of media.
- Telephone screening, conducting structured telephone interviews and reviewing viascoring system.
- Producing accurate client reporting to demonstrate progress against recruitmentmilestones, and managing client queries regarding all activity.
General
- Management of enquiries incoming via group mailboxes and actioning within agreed SLAs
- Assisting with the day to day
- Ad hoc reporting / requests
Skills, knowledge, qualifications required for job
- Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients
- Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
- Excellent organisational and time management skills
- Ability to create and maintain accurate/accessible and organised documentation
- Must be comfortable working within defined Key Performance Indicators and Service Levels
- Passionate about client service with a positive approach to dealing with people
- Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive
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