Specialist Customer Service Adviser/admin

3 weeks ago

Abingdon, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Specialist Customer Service Adviser/Admin**
**Reference no: Oxfordshire 5228646**
**Pay Rate: £11.41 per hour PAYE**
**This opening assignment is for 5-6 months**
**Basic DBS required for this role**
**Key Responsibilities**:

- Ensure that all contract documentation meets the Council’s standards and monitor the quality of services. Ensure high standards are maintained, service quality is tightly controlled, excellent value for money is achieved and service is provided consistently and safely
- Provide excellent customer service by communicating effectively with all stakeholders.
- Carryout regular & systematic quality checks of all service providers to ensure compliance with Passenger Transport Legislation & the Council’s conditions of contract. This will include visits to operators’ premises and onsite visits. Liaison with colleagues in the Transport Safeguarding, Procurement and Legal Teams regarding Quality Monitoring.
- To investigate all complaints and issues the service receives in accordance with the Directorate’s and the Councils procedures.
- Issue formal contract warnings, breaches and termination letters when providers fail to meet the necessary contract standard.
- Carryout planned regular school and establishment site visits to ensure Contract compliance is being maintained.
- Participate in the planned programme of Provider visits, which may involve on site face to face meeting.
- To liaise with the Department for Transport in respect of regular PCV vehicle and driver checks of third-party suppliers.
- When necessary, liaise with the District Council regarding taxi license concerns.
- To work cooperatively with colleagues in the service to ensure peaks of activity are managed efficiently.
- Ensure that appropriate ICT systems are fully utilised and up-to-date, accurate records of activity are kept and that appropriate timely management information is available.
- Commitment to and understanding of Equal Opportunities for all in Employment and the delivery of services to customers.
- Familiarisation with the Council’s policies on safeguarding children and vulnerable adults and acting in accordance with the inter-agency safeguarding procedures of the Oxfordshire Safeguarding boards.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications.**
- Good general education with GCSE grade C level English & Maths or equivalent.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of being able to input and extract data in databases and spreadsheets.
- Proven knowledge and understanding of General Data Protection Regulations (GDPR).
- Experience of delivering clear written and oral communications.
- Previous front line working with internal and external customers, including dealing with difficult and challenging customers.
- Previous experience of managing and undertaking face-to-face meeting.
- Experience of using own initiative as well as being able to participate in team discussions.
- Ability to prioritise workload while responding to the needs of the service and colleagues.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF_**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**“Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for

**Job Ref: Oxfordshire 52

  • Customer Service Executive

    3 weeks ago

    Abingdon, United Kingdom Tate Full time

    **Customer Service Specialist** **Tate recruitment**are delighted to be working alongside a well known company who are a leading international events, digital services and academic knowledge group. This role will be work as an integral part of the department by providing outstanding customer service to their internal and external customers in accordance...

  • Customer Services Advisor

    5 days ago

    Abingdon, United Kingdom The Bridle Group Full time

    The Bridle Group are one of the UK’s leading Vehicle Leasing Car Specialists and we are expanding very quickly and looking for the right people to come and join our Customer Services Team. As a Customer Service Advisor you will provide excellent customer service and handle a wide range of administrative and customer service related tasks. You will be a...

  • Class Act

    4 weeks ago

    Abingdon, United Kingdom Step Teachers Full time

    Class Act - Sales Admin **Job details**: **Posted** 16 May 2023 **Location** Abingdon **Job type** - Admin**Discipline** - Internal**Reference** A379804 **Contact Name** Kim Shellock **Job description**: Our family-run business is expanding, and we are seeking a Sales Administrator to join our team in Abingdon. This is an exciting opportunity to...

  • Customer Service Centre Lead

    5 days ago

    Abingdon, United Kingdom RM Education Limited Full time

    Overview: **About RM** RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards,...

  • Customer Service Advisor

    5 days ago

    Abingdon, United Kingdom South Oxfordshire District Council Full time

    Job Advert **Salary and grade**: £24,760 - Grade 3 progression possible to Grade 4 **Duration of role**:Permanent **Hours per week**:37 hours per week **Location**: Hybrid working - working at home and at Abbey House, Abingdon on a rota basis. This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and Vale of White...

  • Customer Service Advisor

    5 days ago

    Abingdon, United Kingdom South Oxfordshire District Council Full time

    **Salary and grade**: £24,760 - Grade 3 progression possible to Grade 4 **Duration of role**: Permanent **Hours per week**: 37 hours per week **Location**: Hybrid working - working at home and at Abbey House, Abingdon on a rota basis. This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and Vale of White Horse District...

  • Customer Service Administrator

    4 weeks ago

    Abingdon, United Kingdom RME Consultants Full time

    **RME Consultants are working with a business in the Abingdon area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous office based experience?** **Role: Customer Service Administrator** **Salary: £25,000 - £28,000 per annum** **Working Hours: Monday - Friday, Full time** **Contract:...

  • Customer Service Administrator

    5 days ago

    Abingdon, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Administrator- Contract Type: - Permanent- Location: - Abingdon- Industry: - Administration and Office Support- Reference: - ADMINALR_1686221963- Contact Name: - Ally Ross- - Job Published: - 08 June 2023 Job Description Do you have previous administration experience and a good telephone manner? Would you like to work in a...

  • Customer Service Advisor

    5 days ago

    Abingdon, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Advisor- Contract Type: - Permanent- Location: - Abingdon- Industry: - Administration and Office Support- Reference: - HQ00010131_1674057794- Contact Name: - Ally Ross- - Job Published: - 18 January 2023 Job Description Would you like to work Monday to Friday 8.30-5pm? Work as part of friendly team and enjoy breakfast mornings...

  • Customer Service Administrator

    4 weeks ago

    Abingdon, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    A fantastic opportunity has arisen within a hugely successful and thriving Global organisation in Abingdon for a bright, professional and enthusiastic customer services administrator. Language skills required excellent English skills and preferably one other European language - German, French, Czech or Hungarian **Essential Duties & Responsibilities**: -...

  • Customer Service Administrator

    2 weeks ago

    Abingdon, United Kingdom The Recruitment Group Full time

    **Are you looking for a fast paced and busy role, which utilises both Administrative and Customer Service skills?** **If you are an avid problem solver and can manage multiple projects at once, then this could be the role for you!** **The details**: Role: Service Administrator based in Abingdon Hours: Monday - Friday, 8.30am - 5.00pm with half an hour...

  • Customer Service

    3 days ago

    Abingdon, United Kingdom The Recruitment Group Full time

    The Recruitment Group is hiring! We are on the lookout for Temporary Customer Service Executives to join our fun and vibrant client based in Abingdon. Whether you have experience or not, our client wants you. **About You**: Do you have previous experience working within Customer Service? That is great! If not, that is no problem, as full training and...

  • Customer Service Advisor

    3 days ago

    Abingdon, United Kingdom The Recruitment Group Full time

    The Recruitment Group is hiring! We are on the lookout for Customer Service Advisors to join our fun and vibrant client based in Abingdon. Whether you have experience or not, our client would like to hear from you. **About You**: Do you have previous experience working within Customer Service? That is great! If not, that is no problem, as full training and...

  • Customer Services Administrator

    4 weeks ago

    Abingdon, United Kingdom RECRUITMENTiQ Full time

    RECRUITMENTiQ are deloighted to be working with a University based in Abingdon, and they are seeking a Customer Services Administrator to join a small team. You will be undertaking all administrative tasks required to ensure the smooth running of the Abingdon office. In addition, you will provide a high level of customer services and excellent support for...

  • Customer Service Rep/servicing Coordinator

    6 days ago

    Abingdon, United Kingdom Abbott Laboratories Full time

    Abbott Toxicology is part of Abbott’s Diagnostic family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. We are recruiting for a **Customer Service Rep/Servicing Coordinator** to...

  • Customer Service Administrator

    3 weeks ago

    Abingdon, United Kingdom Cellmark Forensic Services Full time

    **Role overview** - Cellmark pioneered the introduction of DNA analysis for paternity testing in 1987 and has grown to become one of UK’s leading DNA and forensic services provider. We have a rich history of innovation and a collective drive to be the best at what we do. Our 500 staff members are at the heart of our business, working from our headquarters...

  • Administrator - Business Services Officer

    6 days ago

    Abingdon, United Kingdom Cafcass Full time

    We are recruiting for the role of **Business Services Officer (Administrator)** in our team covering **Oxford.** We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about...

  • Creative Media Specialist

    1 hour ago

    Abingdon, United Kingdom Rullion Limited Full time

    Would you like to join a world leading R&D organisation working to make Fusion energy a reality? Do you have a degree qualification in creative media / digital media or equivalent experience? Do you have good organisational and administrative skills with a keen eye for detail and excellent time management? Creative Media Specialist UKAEA is leading the...

  • Temporary Customer Service

    4 weeks ago

    Abingdon, United Kingdom The Recruitment Group Full time

    We require a committed and experienced **Temporary Customer Coordinator** to work for our well-established client based in Abingdon, Oxfordshire **Hourly rate**: £11.00 - £12.00 per hour **Hours**: Full time - 37.5 hours per week - Flexible hours **Location**: Abingdon, Oxfordshire **Start date**: ASAP. **About the role**: - As **Temporary Customer...

  • Creative Media Specialist

    15 hours ago

    Abingdon, United Kingdom Rullion Limited Full time

    Would you like to join a world leading R&D organisation working to make Fusion energy a reality?Do you have a degree qualification in creative media / digital media or equivalent experience?Do you have good organisational and administrative skills with a keen eye for detail and excellent time management?Creative Media SpecialistUKAEA is leading the drive to...