Administrator - Business Services Officer

3 weeks ago

Abingdon, United Kingdom Cafcass Full time

We are recruiting for the role of **Business Services Officer (Administrator)** in our team covering **Oxford.**

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

**The Business Services Officer position is a flexible / hybrid working position**. However, you will be expected to attend the office to facilitate any meetings with children and families and to oversee maintenance appointments, however the office is open all day every weekday should you wish to work from that space.

This means that some weeks there may be an expectation that attendance is every day whereas others it may be very mínimal. This is unpredictable, dictated by the needs of the services and therefore set office-based days cannot be agreed.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

**Let us tell you a bit more about the role**

As a **Business Services Officer** you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:
Monitoring case progression
- Receiving referrals from the Court or Cafcass Intake Team
- Create / update / close cases within our case management system
- Sending letters and information packs to service users
- Identify any missing information and follow-up as required
- Receive and deal with telephone enquiries
- Meet and greet visitors, including service users
- General admin support

**and what we’re looking for.**
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines

**Next steps / timelines**

Closing date:
Sunday 3rd December 2023

Final Interview:
Monday 11th December 2023

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can contact from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

**We look forward to hearing from you.**

We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England.

Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. In short, our role is to

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