Customer Service Administrator
1 month ago
A fantastic opportunity has arisen within a hugely successful and thriving Global organisation in Abingdon for a bright, professional and enthusiastic customer services administrator.
Language skills required excellent English skills and preferably one other European language - German, French, Czech or Hungarian
**Essential Duties & Responsibilities**:
- Raising customer quotations, proformas and coordinate stock returns where required
- Providing an excellent Customer Service support by working closely with other internal departments
- Sales, Accounts, Despatch.
- Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
- Manage non-technical complaints that are received.
- Manage backorder process to ensure customers are kept informed of any date changes.
- Manage new account process and documentation required.
- Ensure customer database is regularly updated and all information logged.
- Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
- Gain a basic level of key product knowledge.
- Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
**Minimum Requirements/Qualifications**:
- GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment
- Fluent written and spoken English is essential
- Possess excellent IT skills, including experience of working with ERP/CRM platforms.
- Personal Qualities and attributes:
- Ability to demonstrate a passion for customer service
- Excellent telephone manner with exceptional attention to detail, time management, and organizational skills
- Excellent written and verbal communication skills in English and second language
- Ability to perform a wide variety of tasks and multi-task efficiently
- Professional demeanour
- Enjoy working as a team to deliver results, learn and share knowledge
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Ability to work in a fast-paced environment
INDG
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