Claims Administrator
3 months ago
Claims Administrator - York George Stephenson House (12 Months Fixed-Term)
**Location**:
York, GB
**Department Name**:
eastern region
**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
**Brief Description**:
Process infrastructure, ‘slip and trip’, employer’s liability, bridge strike, train operating company and other claims raised by and against the Routes, Territory and Areas to minimise the risk of loss and maximise recoveries.
**Please note that this is a 12 month Fixed-Term opportunity.**
**About the role (External)**:
**Key Accountabilities**:
1. Obtain evidence from across the business and external parties to support or defend claims.
2. Review the daily incident log.
3. Process infrastructure, ‘slip and trip’, employer’s liability, bridge strike, train operating company and other claims raised by and against the Routes, Territory and Areas in compliance with railway industry Claims Allocation and Handling Agreement (CAHA) and Network Rail’s claims procedures.
4. Utilise appropriate systems to support claims.
5. Manage the timely recovery of payments.
**Job Skills, Experience and Qualifications**:
Essential
- 2 years in a administrative role
Desirable
- Experience of working in a claims environment
- Experience of relevant claims and performance systems
- Understanding the railway industry and structure
**Salary**: Circa £25,000
**Drugs and Alcohol Standard**:
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