Shop Supervisor

**BUDGET MANAGEMENT**

Maximize sales whilst remaining within the budgets set by the Company.

**CUSTOMER SERVICE**

Set an example to staff by always demonstrating a high level of customer service

Ensure a high standard of customer service is delivered at all times by staff

Carry out Sales Assistant / Supervisor duties as and when required in the interests of maintaining a high level of customer service.

**STOCK CONTROL**

Ensure that stock is controlled efficiently

Place stock orders and oversee deliveries in accordance with Company procedure

Ensure that stock is rotated and date checks are regularly carried out

Ensure that stock is regularly replenished

Carry out quarterly and / or weekly stock takes

**SITE PRESENTATION / MERCHANDISING**

Ensure that the store is well presented and all point of sale material is displayed in accordance with planograms

Ensure that high standards of housekeeping are maintained throughout the site

**FUEL / FORECOURT MANAGEMENT**

Order and manage the fuel for the site

Ensure forecourt meets Company and statutory standards

**ADMINISTRATION**

Ensure that all paperwork and administration relating to the site is carried out effectively and on time

Manage and maintain all site systems (e.g. Torex, back office IT, CCTV etc.)

Action all promotions in a timely manner

**SECURITY**

Ensure the safety of the premises and all personnel, cash, stock and property by complying with security procedures (with the support of the Area Manager).

Act as a key holder and attend the premises outside normal trading hours in the event of an alarm activation

**PEOPLE MANAGEMENT**

Manage staff rotas to ensure that there is optimum cover available to run the site, and assume ultimate responsibility for keeping the site open should cover be unavailable

Manage and motivate staff effectively to ensure that they always conduct themselves in an appropriate manner and deliver good customer service

Delegate all site duties effectively

Conduct on the job training with staff in all aspects of their duties and develop them to achieve their potential

Carry out informal performance discussions in consultation with the Area Manager

Refer issues of poor performance or misconduct to the Area Manager

Ensure that holiday arrangements are effectively managed

Display enthusiasm and commitment by leadership

**COMMUNICATION**

Liaise regularly with the Area Manager to keep him / her informed regarding the day-to-day running of the site and competitor activity

Communicate Company information, policy and procedure updates etc to all employees via notice boards, staff meetings or any other appropriate means

Liaise with external agencies and authorities as required

Liaise with and utilise any available support from suppliers

**SITE MAINTENANCE / HYGEINE**

Manage upkeep and maintenance of all equipment and report any issues promptly

Ensure that standards of hygiene and cleanliness are met and that routine cleaning is carried out

**TRAINING**

Conduct induction and on the job training with staff in all aspects of their duties and develop them to achieve their potential

**LEGAL COMPLIANCE**

Act as license holder for the sale of alcohol on the premises and comply with all legal requirements relating to that license

Comply with all legal requirements regarding the sale of petroleum spirit

Ensure date and temperature checks are regularly carried out

Assume ultimate responsibility for compliance with all Trading Standards requirements

**HEALTH & SAFETY**

Adhere to all Health & Safety procedures and regulations and ensure that all staff are aware of those procedures and their responsibilities.

Please note that the list of duties included in this job description is not exhaustive, duties may alter in nature occasionally and from time to time you may be asked to carry out other reasonable duties.

**Salary**: £23,283.47-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cheltenham, GL52 5JF: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 7130
Expected start date: 01/05/2023