Receptionist/administration Assistant

1 month ago


Grantham, United Kingdom United Lincolnshire Hospitals NHS Trust Full time

Receptionist/Administration

We are looking for an individual to work within a busy Therapy Department at Grantham Hospital. The department support the wards and our outpatient specialities including Occupational Therapy, Physiotherapy (including the Hydrotherapy pool), Dietetics and Orthotics.

The role entails duties involved with assisting the Occupational Therapists and Physiotherapists with booking and making adjustments to their appointments either by phone or face to face. There are also data inputting and general reception duties.

To ensure patients receive appointments within the local and national targets set.

To ensure patients and staff receive all relevant information in a timely, accurate and effective way.

To ensure all data relating to patients is captured in a timely and accurate manner.

To provide a customer focused booking service.

To provide reception services, to relevant areas in a professional, understanding and courteous manner.

To follow agreed procedures and protocols.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

What should you do next?



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