Aa Administrative Assistant

5 months ago


Woking, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 328649**Salary**:

- £23,670- Per annum. Pro-rata for part-time- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Assistant- AA**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Pirbright Medical Facility, Alexander Barracks, Pirbright, Woking, Surrey GU24 0QQAbout the job

**Job summary**:
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel

We are looking for a well-organised and flexible AA Administrative Assistant with excellent communication skills to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within DPHC at the Pirbright Medical Facility.

Does this sound like the role for you? If so, we would love to hear from you

**_ Strategic Command Transformation_**

**Job description**:
The successful post holder will be supporting Defence Primary HealthCare (DPHC) in the delivery of a safe and effective primary healthcare service within the firm base at the regional level to enhance and sustain the operational effectiveness.

The facilities available include General Practitioners, Physiotherapy, Practice Nurse Clinics, and Immunisations.

The post is routinely based at Pirbright Medical Centre. However, the Practice is part of a Group Practice and there may be occasions when the Job Holder may be requested to work in other Practices within the Group currently Windsor Medical Centre.

The post holder will be responsible for administrative procedures within the Medical Centre and provide a welcoming and efficient service to all Patients at Risk (PAR). You will assist the Administrative Officer in Hospital Appointments to deal with secondary healthcare referral paperwork; liaising with hospitals and clinical staff, using the Electronic Referral System (ERS) booking system to secure appointments and offering effective and efficient service to PAR.

**Person specification**:
Main details of the role include but are not limited to:

- Providing reception cover for Pirbright Medical Treatment Facility (MTF), booking in appointments, dealing with queries from patients both over the telephone and face to face.
- Providing administrative support to the clinical team processing all necessary paperwork and dealing with any tasks in a timely manner
- Processing new joiner and leaving routines in accordance with practice policy and following Standard Operating Procedure (SOP).
- Ensuring all patient documents are scanned onto Defence Medical Information Capability Programme (DMICP) in accordance with policy.
- Participating in whole practice meetings.
- Undertaking any additional essential medical administration support activity to maintain an effective patient service to both patients and clinical staff as directed by management for the two Medical Treatment Facilities within the group - **this may entail working from either of the facilities as the business needs dictates.**

Please refer to the attached Terms of Reference for a full list of duties.

**Desirable Criteria**

Demonstrate excellent communication skills both oral and written, be organised and demonstrate patience when required.

The post holder needs to be Information Technology (IT) literate.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Alongside your salary of £23,670, Ministry of Defence contributes £6,390 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Training, learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Free parking
- Access to the Defence Discount Card offering discount in many shops and on-line shopping

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview.

Please see the link to our YouTube channel for advice on preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering



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