1st Line Support

6 months ago

Gateshead, United Kingdom Extension Recruitment Full time

Our client, Komatsu UK, is one the world’s largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently seeking a highly motivated 1st Line Support. Reporting to the Deputy General Manager for Europe, you will be responsible for providing the first line support for all logged European IT issues, which requires both strong technical and interpersonal skills.

This is a fantastic opportunity for someone looking to continue their IT career and work within an established European team.

**The Role**:
The 1st Line Support is an integral part of the European IT team, helping to ensure the smooth and successful running of the day-to-day business operation, as well as providing specialist technical expertise as and when required.

Key Responsibilities of the First Line Support:

- Logging user requests to the service desk system and assign correct priority.
- Resolving user requests to the appropriate quality level and within acceptable response times.
- Configuring and deploy phones, tablets, laptops, desktop PCs and workstations.
- Maintaining the ICT Asset register.
- Communicate with and escalate incidents to second-tier support where necessary.

**About You**:
The successful 1st Line Support will be a strong communicator with excellent problem-solving skills. You will have a technical aptitude with the desire to continuously improve your technical expertise.

Key Requirements:

- IT or IT-related NVQ Level 3 or at least one year’s experience in a similar role.
- Experience in Windows operating systems at a PC level.
- Experience of working with users in an advisory/support capacity.

**Culture and Company**:
Komatsu UK is a world-leading manufacturer with a phenomenal global reach. They hold an award for “Investors in People” due to looking after their staff and offering them opportunities to grow and develop. They have an incredible range of benefits, including Private Medical Insurance, a Subsidised Canteen, Onsite Gym and Better Health at Work initiatives. You will be joining their site based in Birtley.
- Do you know someone who may be interested in a new role? We are passionate about finding long-term careers based on your values, personality and career goals. If you know someone who may be interested in exploring a new career, we have a referral scheme offering you the chance of a £100 amazon voucher (T&C’s apply). Get in touch today to find out more - 0191 466 1990._

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 287

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