Income Advisor

2 months ago


Chester, United Kingdom Page Personnel Finance Full time

To be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.This is predominantly office based in Chester with the option of hybrid working after probation.

**Client Details**

My client is based within Chester area and are within the insurance industry. Due to a new acquisitions are acquiring additional employees to join their income advisor teams on a permanent full time basis.

**Description**
- Collections activity on all overdue active agreements
- Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
- Understand the key factors associated with the significant vulnerability
- Recognise cases of significant vulnerability
- Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained

**Profile**
- Basic IT skills
- Good communication skills (written and verbal)
- Call centre experience (desirable)
- A team player
- Positive attitude
- Flexible in approach
- Ability to work to tight deadlines
- Minimum Grade A-C in English and Math's GCSE

**Job Offer**
- £400 bonus each month based on KPI's
- Birthdays off
- Office parties through out the year on top of Christmas & Summer
- Every quarter - team events
- Awards every quarter
- Discounted gym


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