Customer Service and Sales Advisor

2 weeks ago

Chester, United Kingdom The Business Connection Full time

An opportunity to join an expanding and progressive company as a Customer Service and Sales Advisor (6-9 months) in a fast-paced and varied environment.

£21,500 pro rata

Monday to Friday, day shift

Benefits include free parking, pension scheme, private medical cover, retail offers and discounts, performance reviews, discretionary bonus. You will be within a modern, open-plan office with a collaborative and supportive working environment.

Customer Service and Sales Advisors communicate regularly with clients primarily by telephone but also via digital media, handling queries, taking and processing orders whilst up-selling, cross selling and assisting with compliance. Building strong working relationships with clients via a culture of outstanding customer service is at the heart of the role.

Key Responsibilities

  • To call and maintain a diary of customers to call each week and process their orders.
  • To sell key brands to ensure each of the customers has the best product range available
  • To drive engagement with the online ordering platform and support customers in using it efficiently.
  • Efficiently handle incoming calls and digital communications from customers and internal colleagues including members of the field team, the distribution company and other suppliers.
  • Provide a friendly, professional and supportive front line contact service.
  • Manage important tasks which form part of the supply service, some of which require time critical action e.g. order/line failures, picking failures, EDI rejections, nil order escalation, free of charge stock management, processing transfer orders, reporting faulty stock (Tag Returns) etc.

Skills and Experience

  • Always demonstrates professionalism.
  • Ability to multitask skills.
  • Positive in all situations, even under the most testing circumstances.
  • Excellent time keeping.
  • An effective communicator who has the respect of their colleagues.
  • Proactive - looking at opportunities to support in advance.
  • Polite and confident telephone manner. Treating others as you would wish to be treated.
  • Willing to go the extra mile for customers, colleagues and their team.
  • Resourceful - having a 'can do’ attitude to think around problems to find a solution.
  • Tenacious - to see things through to completion.
  • Must have experience using Excel.

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