Customer Service Team Leader

3 months ago


Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

We are currently seeking an experienced Team Leader who can support the day-to-day operations of our compliance department, ensuring effective delivery of SLA’s, team performance and providing an excellent service to our clients and stakeholders.

Reporting into our Head of Operations, you will assist in the development, performance and maintenance of the compliance activities across the group with responsibility for the day to day activities of your team.

You will act as a role model to the rest of the team, leading by example and developing the team knowledge through training and coaching techniques along with delivering new ways of working to the rest of the team to improve efficiencies.

Key responsibilities will include:

- Managing a team of upto 10 Compliance Advisors ensuring high levels of quality and productivity across the team and lead on the priorisitation of workload across the team.
- Acting as an expert point of contact for team queries, providing support and guidance on policy, procedure and technical queries
- Organising team initiatives and hosting team meetings
- Completing monthly 1-2-1s and annual performance reviews
- Supporting and identifying training/development requirements
- Acting as a point of escalation and manage queries from stakeholders across the group
- Supporting with continuous improvement projects
- Supporting the Head of Compliance with their day to day tasks and any additional duties as and when required.
- Adhering to all Compliance, Legal and Regulatory requirements

Key requirements include:

- Previous experience within a Compliance function is preferrable
- A proven Team Leader who can lead team performance and deliver effective training, coaching and development
- Having the ability to understand individual drivers and team dynamics
- Being highly analytical and have great numerical skills for ascertaining performance
- Excellent communication skills both verbal and written
- Good knowledge of compliance regulations, requirements and associated risks with sanctions/AML.
- Good understanding of due diligence checks and processes is preferrable

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Gym membership

Supplemental pay types:

- Performance bonus

Work Location: In person



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