Resident Services Assistant
5 months ago
**Resident Services Assistant - Housekeeping (24 hours)**:
**Housekeeping - Holiday Inn Express Leeds East**:
**Contract**:Part time**
**Salary**:£10.42 per hour****:
Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre. Here you will find a welcoming team, that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.
Nearest bus stop is Rothwell Leisure Centre, (opposite the hotel) 2 minutes’ walk, buses 189 to Wakefield, 410 to Pontefract & 168 to Castleford all run past into Leeds.
We are looking for a Resident Services Assistant to support and complete the day to day tasks of the departmental operations.
You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.
This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.
Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.
**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
- Free Parking
- Free meals on duty
- Flexible shift pattern
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Wagestream - Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.
**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.
**Role in our Family**:
As a Resident Services Assistant, key to your role is:
- To ensure all rooms are turned around in an efficient manner
- All rooms must be cleaned, sanitised and prepared in accordance to SHG and guidelines
- Support the line manager in ordering and maintaining linen stock
- To provide an efficient and friendly service to residents at all times
- To maintain the reception, public areas, stores, back office and staff areas in a clean and tidy condition
- Deal with any residents queries/complaints in a polite and friendly manner ensuring residents satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log
- To operate the hotel reception (24hr) to the agreed hotel standards
- To clearly communicate with other departments to ensure mínimal impact on guest service
- To comply with the company policies.
This is not an exhaustive list but gives an insight to what is involved.
**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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