Resident Advisor

3 months ago

Leeds, United Kingdom Now Student Living Full time

**Resident Assistant (Mandarin speaking) - Leeds Leonardo**

**immediate start available**

We are seeking a Mandarin speaking Resident Assistant to support the General Manager and the wider team at our new Here student residence at Leeds Leonardo.

Our Resident Assistants are responsible for ensuring that a high standard of customer service and administrative support is provided to our residents. You will be the first point of contact on the main reception desk, dealing with all front-line queries both face-to-face and over the telephone, providing high quality customer service.

**Hours and Days of work**:

- 37.5 hours per week
- 5 days out of 7 on a rota basis between Monday and Sunday
- 7.5 hours per day between 8am - 8pm on a rota basis

**Main Responsibilities**:

- Be the first point of contact for students, visitors and guests, providing front desk and telephone support, particularly for our Chinese residents
- Deal with resident and customer queries as and when and in accordance with company policy.
- Manage the post/parcels, receiving in and handing out parcels
- Assist in arranging and conducting sales viewings for prospective residents in order to assist student renewal and sales.
- Provide general administrative support to the management team including filing, photocopying, monitoring posters/notices, receiving and distributing post to residents.
- Maintain records of students and occupancy lists.
- Engaging with residents to help provide a ‘home-from-home’ experience.
- Assisting Student Experience events and administration.
- Assisting residents who have lost keys/entry fobs.
- Respond to complaints in accordance with site guidelines, providing support where necessary.
- Ensuring a high standard of customer service at all times.
- Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards

**Role Specific Skills and Abilities**:

- Ability to work without supervision maintaining a high level of accuracy and attention to detail.
- Good time management
- Proactive and strong ability to problem solve, multi-task, plan and organise.
- Excellent oral and written communication and customer-facing skills and ability to deal with difficult situations. Proven ability to engage with customers, colleagues and third-party suppliers.
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A calm and professional manner, able to work without constant supervision.
- Ability to undertake repetitive heavy lifting with appropriate equipment if necessary.
- A good understanding of business coupled with a professional attitude.
- IT literate, competent user of Microsoft Office and StuRents
- Experience in a customer facing role in PBSA would be an advantage.

**About us**:
Being a member of the Here Student Living team requires an appreciation for the dedication our core vison to be the best choice for our students and our clients, as an innovative industry leader, to inspire them and grow together. Our Vision and Values are fundamental to Now Student Living’s ultimate mission to provide a safe and welcoming environment for our residents, colleagues and visitors.

**Vision and Values**

At Here Student Living, we stand for core brand values of **Community**, **Accessibility **and **Sustainability**. Three pillars that inspire our brand name through everything we do.

Our Residence Teams help shape and contribute to our community, giving back in the most environmentally friendly way, whilst being on hand with 1-2-1 support with your studies, accommodation maintenance or something more personal.

**Salary**: £21,255.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leeds, LS2 8HD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (preferred)
- Microsoft office: 2 years (required)
- Hospitality: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: OHRP/Now/LL

  • Resident Advisor

    4 months ago

    Leeds, United Kingdom Leonardo Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Leonardo, Leeds our stylish student lettings in Yorkshire’s thriving centre for culture, shopping, architecture and international sport. This exciting position offers full time hours working Monday to Friday from 9am to 5.30pm, where you’ll be working in an exciting, collaborative,...

  • Resident Advisor

    4 months ago

    Leeds, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for The Refinery student accomodation in Leeds. Our site is perfectly located right by everything Leeds has to offer, with a huge choice of entertainment on tap with nearby cinemas, bars, restaurants and cafes at Trinity Leeds Shopping Centre. Working as Resident Advsior this role offers...

  • Resident Advisor

    4 months ago

    Leeds, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for The Refinery student accomodation which is perfectly located to everything Leeds has to offer and there's a huge choice of entertainment on tap with nearby cinema, bars, restaurants and cafes at Trinity Leeds Shopping Centre. This exciting position offers full time hours working 5 days...

  • Resident Advisor

    4 months ago

    Leeds, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for The Refinery student accomodation which is perfectly located to everything Leeds has to offer and there's a huge choice of entertainment on tap with nearby cinema, bars, restaurants and cafes at Trinity Leeds Shopping Centre. This exciting position offers full time hours working 5 days...

  • Housing Financial Advisor

    3 months ago

    Leeds, United Kingdom BDS Northern Full time

    BDS are currently recruiting for a Housing Financial Advisor for largely recognized Housing Association. The role is Hybrid and will include working around the North Lincolnshire, Yorkshire and Derbyshire areas when required along side home working and occasional office visits. The main duties of the position include but are not limited too; - Take...

  • Er Advisor

    4 months ago

    Leeds, United Kingdom Akari Care Full time

    As Employee Relations Advisor you will report to the Head of Employee Relations advising managers of 32 care homes across 6 portfolios across the country. The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group. Working with the Regional and Home Managers, you will be there to support our...

  • Er Advisor

    3 months ago

    Leeds, United Kingdom Akari Care Full time

    As Employee Relations Advisor you will report to the Head of Employee Relations and be part of the trusted HR Team in supporting 32 care homes across 6 portfolios across the country. The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group. Working with the Regional and Home Managers, you...

  • Er Advisor

    3 months ago

    Leeds, United Kingdom Akari Care Full time

    As Employee Relations Advisor you will report to the Head of Employee Relations and be part of the trusted HR Team in supporting 32 care homes across 5 portfolios across the country. The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group. Working with the Regional and Home Managers, you...

  • Er Advisor

    4 months ago

    Leeds, United Kingdom Akari Care Full time

    As Employee Relations Advisor you will report to the Head of Employee Relations and be part of the trusted HR Team in supporting 32 care homes across 5 portfolios across the country. The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group. Working with the Regional and Home Managers, you...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Campus Living Villages Full time

    **Job Title: Customer Service Advisor (Variable)** **Location: Burley Road, Leeds, LS3 1LN** **Salary: £23,478** - **Hours of Work: Average 42 per week - Including both Night/Day Shift Working** **(Working on a 4 on, 4 off basis, Between 7pm - 7am and/or 7pm - 7am)** **Why should you join?** As a leading global student accommodation provider, we are...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Dandara Living Full time

    Dandara Living is recruiting a Customer Service Advisor to join the Leeds branch of our build-to-rent division on a weekend contract. **Working Pattern - Saturday 1pm - 9pm & Sunday 7am - 3pm & Monday 1pm to 7pm** **About the role** **What you will do**: - Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter...

  • Customer Service Advisor

    4 months ago

    Leeds, United Kingdom Dandara Living Full time

    Dandara Living is the specialist built-to-rent division of the Dandara Group. We are award-winning developers and operators of apartment buildings designed specifically for the rental market. Our growing portfolio includes more than 12,000 homes in 9 towns and cities across the UK, and we now require a Customer Service Advisor to join our award-winning...

  • Customer Service Advisor

    4 months ago

    Leeds, United Kingdom Dandara Living Full time

    Dandara Living is the specialist built-to-rent division of the Dandara Group. We are award-winning developers and operators of apartment buildings designed specifically for the rental market. Our growing portfolio includes more than 12,000 homes in 9 towns and cities across the UK, and we now require a Customer Service Advisor to join our award-winning...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Campus Living Villages Full time

    **Job Title: Customer Service Advisor** **Location: Burley Road, Leeds, LS3 1LN** **Salary: £22,757.28** **Hours of Work: Average 42 hrs per week, working between 8am and 8pm, on a 4 on - 4 off basis** **Why you should join?** As a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100 worldwide. **Is...

  • Customer Service Advisor

    4 months ago

    Leeds, United Kingdom Asa Briggs House Student Accommodation Full time

    **Job Title**:Customer Service Advisor **Contract**: Full-Time, Permanent. 40 hours per week. 5 days a week Monday - Friday, however weekend shifts required during peak times. Occasional bank holiday cover also required as part of a rota, where a day back in lieu will be given. **Hours/Shifts**:Working hours are 09:00am - 18:00pm Monday - Friday with a...

  • Humint Compliance Advisor external

    4 months ago

    Leeds, United Kingdom West Yorkshire Police Full time

    Location - Leeds Salary - £28,530 to £30,375 per annum Job Advert - THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY - HUMINT Compliance Advisor - Counter Terrorism Policing North East (CTP NE) - Leeds - 1 x full time post, 37 hours per week - We are looking for an experienced, motivated and enthusiastic HUMINT Compliance Advisor to fulfil an exciting...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Dandara Full time

    Dandara Living is recruiting a Customer Service Advisor to join the Leeds branch of our build-to-rent division on a weekend contract. **Working Pattern - Saturday 1pm - 9pm & Sunday 7am - 3pm & Monday 1pm to 7pm** **About the role** **What you will do**: - Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter...

  • Weekend Customer Service Advisor

    4 months ago

    Leeds, United Kingdom Dandara Living Full time

    Is your ideal job a weekend role that requires you to work only three short shifts a week, allowing you to maintain a busy personal life? Look no further! we might have the role for you! Dandara Living is recruiting a Customer Service Advisor to join the Leeds branch of our build-to-rent division on a weekend contract, to cover the front desk of our luxury...

  • Er Advisor

    3 months ago

    Leeds, United Kingdom Akari Care Full time

    As Employee Relations Advisor you will report to the Head of Employee Relations and be part of the trusted HR Team in supporting 32 care homes across 5 portfolios across the country. The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group. Working with the Regional and Home Managers, you...

  • Customer Service Advisor

    4 months ago

    Leeds, United Kingdom Campus Living Villages Full time

    **Job Title: Customer Service Advisor (Variable)** **Location: Burley Road, Leeds, LS3 1LN** **Salary: £25,662** - **Hours of Work: Average 42 per week - Including both Night/Day Shift Working** **(Working on a 4 on, 4 off basis, Between 7pm - 7am and/or 7pm - 7am)** **Why you should join?** Ottoway Service Limited in partnership with Campus Living...