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Customer Service Administrator

4 weeks ago

Bracknell, United Kingdom Eteach Full time

**Overview**

Supporting the National Account Manager with a portfolio of customers, ensuring excellent customer support is delivered at all times. This will include; expanding contacts and revenue within existing accounts. Identifying new business revenue, within a defined geographic area.

**Role & Responsibilities**
- Continually seek out and identify new business opportunities for the National Account Manager.
- To deliver exceptional customer support to all Eteach customers, manage each customer's expectations and maximise the customer's satisfaction to ensure the successful growth of the Eteach brand and reputation in your area
- To expand customer contacts within your customer base, developing relationships across the trust/school. Build strong and meaningful relationships with all your customers ensuring they continue and grow their investment with the Eteach group
- To expand existing customers, spend through enhancements, incremental growth and by working directly with the Recruitment Specialist in your team.
- Understand and implement the Eteach customer life cycle and plan ahead by identifying high-performing and underperforming customers and responding in a proactive and responsive manner to safeguard the Eteach customer base.
- Maintain and update the internal CRM system daily to ensure all client information is accurate, up-to-date and shared successfully with internal and external teams.

**Job Requirements**
- Ability to identify problems and suggest solutions.
- Enjoyment exceeding customer expectations at all times.
- Investigative, and analytical skills.
- Strong numeracy skills and a passion for working with numbers.
- Ability to prioritise workloads under pressure.
- A calm, authoritative manner on the phone with excellent communication skills allows you to discuss queries when required.
- Ability to build and maintain relationships.
- Ability to be diplomatic.
- Accuracy and attention to detail at all times.
- Organised and methodical approach.
- Strong team player.
- Self-motivated, with a strong desire to succeed.

**About us**:
Eteach is a specialist EdTech company, leading the way in delivering Job boards and recruitment software for schools and colleges, we are proud to work with thousands of schools and colleges across the UK and Internationally. With our HQ in Bracknell, Berkshire we also have offices in Cardiff, Dubai and London.

We are a fast-moving independent business that needs great people to continue our success.

**Why join us?**

**Wellness Week**:Our offices are closed after Christmas, we then return after the festivities. It is an extra time off that does not affect your holiday allowance.

**Uncapped Commission Scheme**:We want to recognise and reward you for your achievements each quarter.

**Close Team**:We have a ‘work hard, play hard’ attitude within the Customer Success team, individual members of the team will arrange things after work for all to enjoy. Things like; group dog walks, breakfast meets, drinks after work.

**Eteach Social Committee**: The Eteach office has a great vibe, a lot of this can be attributed to the hard work of our social committee who arrange regular activities/themes. Past events have included: bake offs, rounders matches, raffles, planting poppies.

**All Company Days**: Twice a year (summer & winter), the whole company gets together for a celebration of the previous terms’ successes. Recently we boarded a boat down the Thames
- The Eteach Academy: Eteach has a strong commitment to staff professional development, giving you skills to use both in and out of the workplace.

**Perkbox**:After a qualifying period, you will benefit from ‘Perkbox’ - this gives you access to many discounts and a GP service.

**Bracknell HQ**: Our office has a stylish, modern interior and is surrounded by green spaces and ponds. We have access to parking and an affordable onsite café

**Where to lunch? **Staff are spoilt for choice we have a roof terrace, a modern kitchen, seats around the pond.. the choice is yours.

**Hybrid Working**:After your initial training period you will be eligible to choose a mix of office and home working.

**Location**: With Bracknell town centre a 5-minute walk away, you have a plethora of options for shopping and eating.

**Wellness checks**:We cover the cost of your eye test and flu jabs.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: One location

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