Customer Care Co-ordinator

4 days ago


Bury St Edmunds, United Kingdom Hunterwell Recruitment Ltd Full time

**Customer Care Co-ordinator, Bury St. Edmunds**

As a high performing business, our client, is looking for high performing Customer Care Co-ordinator who will be based in their office in Bury St. Edmunds.

Duties are to include:

- Providing the Company’s customers with an efficient and accurate response
- Receiving communication from the customer
- Co-ordinating contractors to carry out works
- Liaising with internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the warranty period and beyond in accordance with the commitments to exceptional service
- You will manage department diaries and arrange appointments for service calls
- Raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works
- You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.

Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. You’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of workingwith in-house databases.

Successful Applicants will ideally have experience of doing this role for a house builder.

The hours for this role are Monday to Thursday, 8.30am - 5.30pm and Friday 8.30am - 4.30pm.

The salary for this role is £24,000 - £29,000, depending on experience.



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