Customer Service Site Support Assistant

4 weeks ago


Oxford, United Kingdom COMX Full time

This Role Is Inside IR35

Clearance - DBS

Location - Oxford, office based.

**part time morning hours**:
Monday 9am - 12pm

Tuesday 9am - 12pm

Wednesday 9am - 12pm

Thursday 9am - 12pm

Friday 9am - 12pm

Contract Length - 30 April 2024

**Overview**
- This is a brief overview of the key objectives of the job including the context within the team/department._
- Provide face to face services and signposting to site users and visitors, gathering and providing information about access to services and assistance, and prioritising requests according to needs and requirements.
- Provide facilities services routinely as required, being pro-active, flexible and contributing to service improvements and organisational goals where possible.
- To work effectively and positively with partners, contractors, colleagues, customers, elected Members, and other stakeholders and in accordance with organisational and statutory policies and requirements.
- Be responsible for routine site security including lock/unlock and alarming premises. Promote and deliver organisational health and safety policies.

**Essential Criteria**
- Experience of working within a front facing environment, engaging with customers / stakeholders face to face and over the telephone in a sensitive, confident and competent manner.
- Knowledge of Health & Safety as it relates to FM, as well as any other relevant statutory and legislative regulations
- Proven ability to work to tight deadlines, aware of confidentiality and understanding of the requirements of an office environment.
- Experience in administrative management including post, reception, cleaning and security work
- Awareness of dynamics and requirements within the local authority environment.
- Good technical and digital skills including standard word processing and use of spreadsheets.
- An ability to communicate effectively with colleagues and service users and build and manage positive relationships.

**Desirable Criteria**
- Experience of working in a public service role and with people with a range of circumstances and needs
- SIA Accreditation

**Job Type**: Temporary contract
Contract length: 5 months

**Salary**: £16.49 per hour

**Experience**:

- Public Sector: 1 year (required)
- SIA Accreditation: 1 year (preferred)
- Health & Safety/FM: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)
- Local Government: 1 year (required)

Work Location: In person

Reference ID: 9670


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