Programme Coordinator

3 months ago

Leatherhead, United Kingdom ESP Utilities Group Full time

Job Advert

**JOB DESCRIPTION**

**Details**

**Requirements**:
**Title**

**Programme Coordinator**

**Reporting to**

I&C Programme Manager

**Business Department**

I&C Delivery

**Role Purpose**

ESP is seeking a pro-active individual to join its successful business to support the day-to-day activities of our Delivery Team, with a specific focus on our Direct to Developer (D2D) proposition.

You will be joining a highly successful and growing team, focused on high delivery standards with a customer centric mindset. As part of the Delivery Team’s work in D2D you will be directly contributing to achieving ESP’s target levels of connections by supporting the commercial sales process.

**Location**

Leatherhead, Surrey - Office based with some potential for hybrid working

**Key Responsibilities**

You will be responsible, amongst other tasks, for:

- Managing and triaging incoming communications from D2D clients and prospects.
- Act as the first point of contact, supporting customers with enquiries and quote requests.
- Create and maintain records and documentation in line with the applicable SOPs and methodologies.
- Closely liaise with other parts of the business, and specifically the Commercial and the Pricing teams, to ensure a high degree of accuracy and speed is applied to all applicable tasks.
- Collate price intelligence data and prepare price analysis packages for the pricing team to support price movement requests.
- Support and collaborate with colleagues within the I&C Delivery Team with regards to the wider responsibilities of the team, as may be required.

**Person Specification**
- Highly numerate with excellent attention to detail.
- Uses and demonstrates initiative.
- Able to be successful in a multi-disciplined team, with effective communication skills and problem-solving skills.
- High degree of professionalism and strong organisational skills.
- Proficient with MS Office
- Ability to deal with all levels within an organisation, both internally and externally
- A self-motivated fast and eager learner

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