Programme Coordinator
7 months ago
Job Advert
**JOB DESCRIPTION**
**Details**
**Requirements**:
**Title**
**Programme Coordinator**
**Reporting to**
I&C Programme Manager
**Business Department**
I&C Delivery
**Role Purpose**
ESP is seeking a pro-active individual to join its successful business to support the day-to-day activities of our Delivery Team, with a specific focus on our Direct to Developer (D2D) proposition.
You will be joining a highly successful and growing team, focused on high delivery standards with a customer centric mindset. As part of the Delivery Team’s work in D2D you will be directly contributing to achieving ESP’s target levels of connections by supporting the commercial sales process.
**Location**
Leatherhead, Surrey - Office based with some potential for hybrid working
**Key Responsibilities**
You will be responsible, amongst other tasks, for:
- Managing and triaging incoming communications from D2D clients and prospects.
- Act as the first point of contact, supporting customers with enquiries and quote requests.
- Create and maintain records and documentation in line with the applicable SOPs and methodologies.
- Closely liaise with other parts of the business, and specifically the Commercial and the Pricing teams, to ensure a high degree of accuracy and speed is applied to all applicable tasks.
- Collate price intelligence data and prepare price analysis packages for the pricing team to support price movement requests.
- Support and collaborate with colleagues within the I&C Delivery Team with regards to the wider responsibilities of the team, as may be required.
**Person Specification**
- Highly numerate with excellent attention to detail.
- Uses and demonstrates initiative.
- Able to be successful in a multi-disciplined team, with effective communication skills and problem-solving skills.
- High degree of professionalism and strong organisational skills.
- Proficient with MS Office
- Ability to deal with all levels within an organisation, both internally and externally
- A self-motivated fast and eager learner
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