Resident Advocate

2 weeks ago


London, United Kingdom Westminster City Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF SERENA’S VISION**

Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.

Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands.

**The Role**:
As a Resident Advocate you can make your own powerful contribution to the lives of Council residents. You’ll be their champion, making sure their voice gets heard on a wide range of matters. It’s a varied and very visible role, doing work that really makes a difference to community cohesion and quality of life.

Whether you’re capturing residents’ views on major works, hosting events, or working with colleagues across Growth, Planning and Housing to plan consultation programmes, you’ll be instrumental to making sure tenants and leaseholders can help to shape the future of their homes and their communities.

We’ll look to you to manage a full range of communication and engagement activities, including written material, digital content and face-to-face engagement. Your varied responsibilities could see you building partnerships with partners to deliver projects for residents, and even seeking external funding.

**About You**:
A positive and proactive person with a relevant track record in a similar role, you’ll bring a range of skills and experience to this post. You have a proven ability to communicate with customers, identify and resolve problems, draft reports, support project or case management delivery, and help make change happen. Crucially, you’re highly organised, committed to excellent customer service, and a real team player.

**What We Offer**:
Westminster is an amazing place. We are home to over 250,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

**Job Types**: Full-time, Permanent, Temporary contract
Contract length: 12 months

**Salary**: £37,653.00-£43,701.00 per year

Work Location: In person

Reference ID: WCC608779


  • Youth Advocate

    4 weeks ago


    London, United Kingdom Westminster City Council Full time

    About Us: THE EXTRAORDINARY STORY OF SERENA’S VISION Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And...


  • London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit Resident Liaison Officers to work for a Housing Association. This will be on a temporary to permanent contract, working as part of the Planned Works team. **Responsibilities**: - Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably...


  • London, United Kingdom Cobalt Recruitment Full time

    **Senior Resident Services Manager (BTR)** **Based East London** **Monday to Friday** My client, the UK's leading Build To Rent operator, is seeking an energetic and dedicated individual to join their team in East London, managing three BTR developments. The company have won many awards and have gone from strength to strength with a realfocus on the...


  • London, United Kingdom FPMR Ltd Full time

    Resident Services Associate - East London PMR are seeking an enthusiastic Resident Services Associate to work with our client, one of the UK's leading Build to Rent providers, based at their residential scheme in East London. You will contribute to an exceptional resident experience through the provision of a first class customer service. You will often...

  • Housing Officer

    6 days ago


    London, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/Harrow * Host regular community events or forums to encourage open communication and address concerns directly. * Act as a strong advocate for residents, ensuring their concerns are effectively communicated and resolved. *...


  • London, United Kingdom Maria Mallaband Care Group Full time

    Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care. As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices...

  • Housing Officer

    1 week ago


    London, United Kingdom Akton Recruitment Full time

    £18 Per Hour Southwark This is a key role for the Council in delivering our housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease, co-ordinating services, advocating for residents and working collaboratively across the Council and with other agencies on case management. **Responsibilities**: To provide...

  • Night Concierge

    1 week ago


    London, United Kingdom PMR Full time

    Our client is seeking a Night Concierge to join the team at a luxury residential development based in South East London. **Hours of work**: 4 on 4 off (7pm-7am) **Main duties**: - To provide a warm, courteous and prompt welcome on arrival for all visitors to the building. - To develop relationships and rapport between yourself and residents and managing...

  • Day Concierge

    1 week ago


    London, United Kingdom PMR Full time

    Our client is seeking a Day Concierge to join the team at a luxury residential development based in South East London. **Hours of work**: 4 on 4 off (7am-7pm) **Main duties**: - To provide a warm, courteous and prompt welcome on arrival for all visitors to the building. - To develop relationships and rapport between yourself and residents and managing...

  • Housing Officer

    1 week ago


    London, United Kingdom TRI Consulting Full time

    Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. **Responsibilities**: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being...

  • Content Designer

    7 days ago


    London, United Kingdom Sanderson Recruitment Plc Full time

    **Location**: London /Remote with occasional travel **Rate**: £500-560 INSIDE **Clearance**: BPSS or SC **Duration: 12** months **Minimum 5 years UK residency required** - Experience in writing content to meet user needs - Knowledge of human-centred design and design thinking - Experience of using analytics, research, and feedback to shape content - A...

  • Housing Navigator

    4 weeks ago


    London, United Kingdom Islington Council Full time

    This is an exciting opportunity to join a new team of Housing Navigators, offering person centred support to people with a history of rough sleeping, to move into and sustain their tenancies. This role requires someone who has excellent interpersonal skills, who is able to work in a relational way, to build trust and get the best out of people. You will be...


  • London, United Kingdom Islington Council Full time

    This is an exciting trainee role, which is suitable for those looking to work in the homelessness/housing sector, but who have limited/no previous work experience in this field. This role offers an opportunity to work with people who have experienced homelessness, supporting them to move into their own secure tenancy and maintain this with support. This...

  • Intervention Officer

    2 weeks ago


    Hackney Central, Greater London, United Kingdom HCRG Staffing Full time

    The post is for an Intervention Officer which is essentially an Independent Domestic Violence Advocate (IDVA) post working with residents in the Local Authority aged 16+ experiencing DV. This is NOT an adults social care or children's social care post but will work across both services. Ideal candidate will be a qualified Independent Domestic Violence...


  • London, United Kingdom Royal Borough of Greenwich Full time

    Money Advice Caseworker SO1 - £33,351- £34,341 1 x 35 hours per week This is an exciting opportunity to work in a new team which is expanding to provide more support to residents most affected by the cost of living crisis. It is an interesting and varied role which would suit someone who enjoys advocating on behalf of vulnerable clients. Your role will...

  • Housing Advisor

    3 weeks ago


    London, United Kingdom Elevate Projects Ltd Full time

    Are you a passionate, nurturing, reliable and flexible candidate who has knowledge and experiences of integrated and comprehensive housing management services. Do you strive for respectful relationships, show competence to self- manage unpredicted circumstances and have greater knowledge of equality values and diversity.Elevate are recruiting a Housing...


  • London, United Kingdom Lambeth Council Full time

    **Welfare Benefits Advisor - REF:905** **SO2: £37,653 pa inc LW rising in annual increments to £38,934 pa** **Hybrid Working** **Fixed Term/Secondment Opportunity for 12 Months and Full-Time - Maternity Cover We are recruiting a 12- month fixed term Maternity Cover Welfare Rights Caseworker contract position. The position is based in Every Pound Counts,...


  • London, United Kingdom Elevate Projects Ltd Full time

    Elevate are working in partnership with our valued client to appoint a Target Tenancy Officer. As a Target Tenancy Officer, you will: * Provide an efficient and effective tenancy management service to tenants with a range of requirements * Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families,...


  • London, United Kingdom Elevate Projects Ltd Full time

    Elevate are working in partnership with our valued client to appoint a Target Tenancy Officer. As a Target Tenancy Officer, you will: * Provide an efficient and effective tenancy management service to tenants with a range of requirements * Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families,...

  • Housing Advisor

    3 weeks ago


    London, United Kingdom Elevate Projects Ltd Full time

    Are you a passionate, nurturing, reliable and flexible candidate who has knowledge and experiences of integrated and comprehensive housing management services. Do you strive for respectful relationships, show competence to self- manage unpredicted circumstances and have greater knowledge of equality values and diversity.Elevate are recruiting a Housing...