Housing Officer

4 weeks ago


London, United Kingdom Akton Recruitment Full time

£18 Per Hour

Southwark

This is a key role for the Council in delivering our housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease, co-ordinating services, advocating for residents and working collaboratively across the Council and with other agencies on case management.

**Responsibilities**:
To provide a visible and approachable presence on Southwark’s housing estates.

Work with others (residents, neighbourhood Police, TRA, grounds maintenance team, colleagues from Asset Management and other key stakeholders) to maintain a high quality physical and safe environment.

To ensure the services we deliver are resident focussed and responsive to local needs. Working closely with external agencies and tenant organisations, encourage involvement and feedback as an integral part of the service.

To assist and provide accurate advice and guidance on a wide range of housing related issues raised by residents of Southwark’s estates both tenant and leaseholder. To ensure that issues raised are comprehensively case managed, and where necessary work with other partner departments and stakeholders to ensure issues are resolved and all decisions are compliant with current statutory regulations and legislation.

To ensure that Southwark’s properties are used to maximum effect to meet the needs of the population of the borough. This will include, but not be limited to, enforcement against unauthorised occupants and proactively tackling cases of housing fraud, working with colleagues in housing solution to support households to move to accommodation or TA suitable to the size of their family and working with colleagues to ensure properties are let quickly.


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