Senior Resident Services Manager Btr

3 weeks ago

London, United Kingdom Cobalt Recruitment Full time

**Senior Resident Services Manager (BTR)**

**Based East London**

**Monday to Friday**

My client, the UK's leading Build To Rent operator, is seeking an energetic and dedicated individual to join their team in East London, managing three BTR developments. The company have won many awards and have gone from strength to strength with a realfocus on the Private Rented Sector. They are proud of what they do, how well they do it, and of the people that work for them.

**Role and Responsibilities**
- Customer Service_
- Manage service delivery ensuring all residents receive a 5* service
- Communicate courteously with customers and suppliers
- Identify ways to measure resident satisfaction and improve services; review resident feedback to build strategic customer service plans
- Ensure a warm, welcoming environment for residents and visitors
- Effectively manage customer complaints or any major incidents
- Plan and host regular resident events
- Resolve complaints, problems, and requests from customers, investigating ongoing issues where necessary
- Analyse data to determine the level of customer service the Resident Services Team are delivering
- Develop and implement feedback or complaints procedures for customers to use
- Promote positive resident behaviour and manage resident issues with diplomacy
- Leadership and Management_
- Lead on the defects period, collaborating with the development and construction teams
- Support regional manager with reporting and recruitment
- To be on call and available for emergencies out of hours
- Provide leadership, mentoring, training and guidance to support the on-site team
- Complete and review personal development plans, supporting succession planning objectives.
- Involvement in staff recruitment and appraisals
- Deliver operating model and standards
- Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
- Property Management and Health & Safety_
- Oversee contractors and inspect completed jobs on site
- Ensure all communal spaces are maintained and presented to an exemplary standard
- Monitor building maintenance computer and security systems
- Respond to all repairs and maintenance requests in a timely manner
- Advocate for Health & Safety compliance
- Assist with emergency response and evacuations
- Undertake regular property and building inspections
- Manage PPM on site and work closely with the block management team
- Lettings_
- Manage viewings and the move-in / out process and liaise with lettings team for re-lets
- Review void properties in the cluster, implementing effective void management and minimising void days
- Budgeting and Finance_
- Asset management reporting, interpreting data and following actions
- Delivery of operational and performance-based KPI targets
- Assist reneral manager with setting and monitoring of budgets and costs
- Invoice management and understanding workflow and authorisation limits

**Requirements**:

- Previous management and leadership experience in a complex residential property management role is essential
- Good technical knowledge and previous experience of residential property repair and construction is essential
- Intermediate level ability in Microsoft office packages, including MS Excel, Word and Outlook
- Knowledge of Landlord and Tenants Act and Housing / Rents Acts Legislation
- Demonstrable understanding of H&S requirements on-site
- Possess the ability to compile accurate reports, competent in presenting data and performance against KPIs; take swift actions to remedy any shortfalls
- Passionate about customer service delivery, works with a can-do attitude
- Ability to work to and achieve tight deadlines, multi-task, and remain organised at all times
- Professional, courteous and helpful manner towards residents and colleagues and customers at all times
- Be a positive advocate for change, highlighting and implementing business improvement initiatives
- Positive attitude and ability to work with little supervision
- Smart attire and take pride in appearance
- Customer, student and hospitality management experience desirable
- Experience of managing multiple property schemes desirable

  • Dual Site Ops Manager

    1 month ago

    London, United Kingdom deverellsmith Full time

    Job Description Exciting Opportunity: Operations Manager - Serviced Apartments and BTR Position Available! Are you a seasoned professional in the build-to-rent (BTR) or serviced apartments sector with a passion for delivering exceptional customer service? Our client is looking for a dynamic Operations Manager to lead a team of leasing professionals,...

  • Assistant Resident Manager

    7 days ago

    London, United Kingdom One Property Recruitment Full time €35,000 - €37,000

    One Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and that you support the General Manager in providing exceptional service...

  • Assistant Resident Manager

    7 days ago

    London, United Kingdom One Property Recruitment Full time €35,000 - €37,000

    One Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and that you support the General Manager in providing exceptional service...

  • Assistant Resident Manager

    3 days ago

    London, United Kingdom One Property Recruitment Full time

    Assistant Resident Manager –East London- £35,000pa-£37,000pa DOEOne Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and...

  • Assistant Resident Manager

    7 days ago

    London, United Kingdom One Property Recruitment Full time €35,000 - €37,000

    Assistant Resident Manager –East London- £35,000pa-£37,000pa DOE One Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and...

  • Assistant Resident Manager

    7 days ago

    London, United Kingdom One Property Recruitment Full time €35,000 - €37,000

    Assistant Resident Manager –East London- £35,000pa-£37,000pa DOE One Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and...

  • Assistant Resident Manager

    3 days ago

    London, United Kingdom One Property Recruitment Full time

    One Property Recruitment have been instructed on the search for an Assistant Resident Services Manager based in East London. This position is within the Build to Rent sector and you will be a vital member of the team, ensuring that the Build to Rent (BTR) development runs efficiently and that you support the General Manager in providing exceptional service...

  • Assistant Resident Services Manager

    2 weeks ago

    London, United Kingdom PMR Full time

    PMR are seeking an enthusiastic Assistant Resident Services Manager to be part our client's on site team for their Build to Rent development in East LondonResponsibilities: Support the Senior Resident Services Manager (SRSM) in the safe management of the operations for the relevant BTR site.Support the Senior RSM with the day-to-day management of the...

  • Assistant Resident Services Manager

    2 weeks ago

    London, United Kingdom FPMR Ltd Full time

    Assistant Resident Services Manager - Build to Rent PMR are seeking an enthusiastic Assistant Resident Services Manager to be part our client's on site team for their Build to Rent development in East London Responsibilities: Support the Senior Resident Services Manager (SRSM) in the safe management of the operations for the relevant BTR site. ...

  • Resident Associate

    1 month ago

    London, United Kingdom The Property Recruitment Company Full time

    Property Recruitment Company is pleased to be recruiting a Resident Associates for a North West London based BTR development. Our client is a well-established BTR provider. Resident Associates are a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to a high...

  • Site Manager

    2 months ago

    London, United Kingdom deverellsmith Full time

    Operations Manager - Serviced Apartments and BTR Position Available! Are you a seasoned professional in the build-to-rent (BTR) or serviced apartments sector with a passion for delivering exceptional customer service? Our client is looking for a dynamic Operations Manager to lead a team of leasing professionals, concierge and maintenance operatives across...

  • Leasing Manager

    24 hours ago

    London, United Kingdom Savills Management Resources Full time €50,000

    Purpose of the Role To provide leasing services to a market leading co-living / BTR development of apartments in North London. To oversee lettings marketing, compliance and administration. To provide a high level of service all the way through the leasing process from initial enquiry through to move out and deposit return. Reporting to the Senior...

  • Btr Ecosystem Configuration Consultant

    4 days ago

    London, United Kingdom Head Office Full time

    **At a glance** - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Build to Rent team aims for around 1-2 days a week in the...

  • Leasing Associate

    2 days ago

    London, United Kingdom Collins Property Recruitment Full time €40,000

    A leading Build to Rent operator is seeking a Leasing Associate for a new BTR scheme in London. This role is a full-time, 12-month fixed-term contract based in the City, with 5 days over 7 to be worked. The salary is up to £40,000 per annum plus a discretionary bonus. The role: The Leasing Associate will be based on a new BTR development in the City of...

  • Resident Services Manager

    7 days ago

    London, United Kingdom Morden College Full time €37,350

    Job Title: Resident Services Manager Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Resident Services Manager Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Resident Services Manager Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our...

  • Resident Services Manager

    2 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services ManagerLocation: LondonSalary: £37,350 per annumJob Type: Permanent - Full TimeAbout Morden College:Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Resident Services Manager

    4 weeks ago

    London, United Kingdom Morden College Full time

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...