Exchange Coordinator

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The postholder will form part of the Global Opportunities team, which is responsible for the administration of Exchange and Study Abroad programmes, short-term study, and Turing funding. The postholder will work with the Senior Exchange Coordinator and a team of Exchange Coordinators to administer all mobility programmes and support inbound and outbound students before, during and after their experience abroad.

**Main Duties and Responsibilities**3. Provide specialist knowledge and information to prospective students, staff and overseas partners on a range of topics including but not limited to: short-term, Exchange and Study Abroad programme processes and related procedures; UofG course descriptions, requirements and availability; accommodation; orientation; funding; welfare and other general information related to students’ experience abroad.
5. Act as non-academic adviser to visiting students while they are on campus, with specific responsibility for overseeing Visiting students’ course choices and enrolment into respective courses at the start of each academic semester. Keep in regular contact with students and provide direction to relevant departments/services for any requests they may have. Some level of pastoral support to students may also be required if issues are identified through the non-academic advising sessions and must be referred to other support services (e.g. Counselling & Psychological Services).
7. Responsible for facilitating efficient expedition of final grades in the form of transcripts to all visiting students at the end of their study period; Responsible for uploading transcripts to Student Records on MyCampus once students return from their period abroad.
9. Contribute to and provide welcome orientation information to visiting students twice a year and assist on other on-campus events throughout the year such as Open Days and the GoAbroad Fair.
10. Participate in and occasionally coordinate visits to campus by international partners. This includes but is not limited to, identifying key members of staff to be involved in the visit, agreeing and preparing a suitable schedule and communicating that to the partner in advance of arrival.
11. Assist with the internal Erasmus+ partnership proposal processes and the Turing funding processes, collating necessary information and liaising with relevant parties to progress within agreed timeline.
12. Update as instructed, programme information on social media, website, Ivanti, Moodle and other internal databases.
13. Where appropriate, supervise the activities of interns and student Ambassadors, delegating and allocating work, monitoring progress and performance.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Scottish Credit & Qualification Framework level 7 (Advanced Higher/SVQ level 3, HNC) or equivalent and experience of personal development in a similar role. Or ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
A2 Knowledge of MS office (including Word, Excel and Access).

**Desirable**:

B1 Detailed knowledge of MyCampus or other equivalent university systems.
B2 Knowledge of student admissions processes and/or student mobility processes.
B3 Knowledge of Higher Education systems (UK and International).
B4 Knowledge of University of Glasgow structure.

**Skills**

**Essential**:

C1 Effective IT and numeracy skills.
C2 Ability to analyse data and appropriately present summary information to support planning and decision making.
C3 Ability to undertake a range of complex tasks in a timely manner and acceptable standard.
C5 Initiative and judgement to resolve problems independently.
C6 Effective planning, organising and prioritising; Ability to balance all of the strategic dimensions of the role and ensure the operational aspects are still delivered.
C7 Ability to supervise the activities of interns and student Ambassadors, delegating and allocating work, monitoring progress and performance as appropriate.
C8 Excellent interpersonal and communication skills with ability to communicate clearly orally and in writing to ensure effective reporting and customer service.
C9 Ability to speak authoritatively to a variety of stakeholders at a range of different levels both internally and externally.
C10 Understanding of relevant health and safety policies and procedures relative to the role, and the quality outputs and standards required.

**Desirable**:

D1 Advanced spreadsheet skills - with ability to manipulate and display data using spreadsheet tools.
D2 Ability to prepare and deliver PowerPoint presentations to groups.

**Experience**

**Essential**:

E1 Some experience in an HE environment.
E2 Experience with working with a range of different software, data base and spreadsheet analysis.
E3 Experience of working in a professional office envi

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