Senior Customer Success Associate

1 month ago

London, United Kingdom Odin Full time

**London, UK (Hybrid)**

**Salary: £45,000 - £50,000 + Equity Options**

Odin is on a mission to drive human progress by fundamentally reimagining how to invest.

We envision a world where people can vote with their money on what the future looks like and participate in creating it. To achieve this, we’re building a community-centric platform to launch and invest in venture capital funds & angel syndicates. Odin offers investment infrastructure for fund managers, as well as social features allowing investors to connect & collaborate with each other.

You can imagine it a bit like the illegitimate love child of Twitter and Blackrock. Our mission is ambitious and underpinned by our values. We’re already trusted by over 5,000 VCs, angels and founders, and we are just getting started.

**The Role**
- Reporting to our Head of Customer Success, you'll enable our customers to seamlessly launch, run, and close their SPVs with Odin
- You'll **nurture customer relationships** by diligently supporting queries, promptly requests, meticulously reviewing legal documents, and reconciling payments
- You'll **drive growth and increase loyalty** by providing customers with a proactive, white-glove experience as they use our products
- You will serve as the **voice of the customer** for the product and engineering team. This involves engaging with customers to gather feedback, collating valuable insights, and ensuring that we continue to enhance the product experience and make it more delightful.

**Your Skills**
- **You push harder.** You're always willing to go the extra mile in your engagement with customers to ensure they have a first-class experience investing with Odin
- **You're a brilliant communicator.** Whether it's written or verbal, through your articulate communication, you develop trust, demonstrate active listening, and increase customer loyalty
- **You're customer-obsessed.** You keep delighting and serving our customers front of mind, and through patience, you deliver first-class support that creates value and leaves a lasting impression
- **You're a problem solver.** You know challenges will arise, and you approach them with diligence, taking a logical approach to decision-making
- **You're focused.** Our mission is ambitious, and by default, you're organised and thorough as you commit to excellence to get the job done

**Your Experience**

**Must have**
- You have a successful track record of delighting customers in a scaling fintech or an emerging venture capital firm
- You have actively contributed to the implementation of exceptional processes and clear metrics within a team. Your commitment to excellence has consistently propelled you towards achieving remarkable results
- This role encompasses everything you have done before, and you are ready to step up into a senior position, set quality standards, and make an immediate impact
- You have knowledge of or interest in venture capital or angel investing

**Working at Odin**

Our people-first environment supports our team in adopting a balanced way of working. Our teams work together to promote a culture that recognises your impact and supports your life outside work so you can bring your best to work.

**Our benefits include**:

- An equity option package so you can benefit from our success _(you need skin in the game)_
- Flexible working to ensure you get the most optimal work and life balance
- The best tech setup that gives you the right tools for the job
- A benefits package including parental leave, learning and wellness budget, and private health care
- The opportunity to join an early-stage tech company that is driving human progress

**Your Location**

We are a UK-based team that values face-to-face interactions to achieve our mission and bring out the best in each other. We recognise the best person for the job might not be based in the UK, and if you plan on relocating, we’d be happy to discuss how we can support you.

**Accessibility Adjustments ️**

We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

  • Customer Success Associate

    1 month ago

    London, United Kingdom Achievers Full time

    **About Achievers** **Our commitment to you**: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a...

  • Customer Success Associate

    2 days ago

    London, United Kingdom Achievers Corp. Full time

    With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. We are looking for a Customer Success Associate to join our team in London! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our...

  • Customer Success Associate

    2 days ago

    London, United Kingdom Achievers Corp. Full time

    With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. We are looking for a Customer Success Associate to join our team in London! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom Achievers Corp. Full time

    About Achievers The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here ....

  • Customer Success Associate

    2 days ago

    London, United Kingdom Achievers Corp. Full time

    About Achievers The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here ....

  • Customer Success Associate

    1 month ago

    London, United Kingdom The Opportunity Hub UK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    2 months ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    2 months ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Associate

    1 month ago

    London, United Kingdom Aon Full time

    **Job Description**: **We’re hiring!** Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in...

  • Junior Customer Success Associate

    4 days ago

    London, United Kingdom Plutus Full time

    Encord is building a comprehensive training data solution for computer vision AI applications. Our mission is to enable companies to unlock the power of AI while retaining 100% control of their data. In 2021, we raised $20M from top investors including CRV, Y Combinator Continuity, the Harvard Management Company, top industry executives, and other leading...

  • Junior Customer Success Associate

    2 days ago

    London, United Kingdom Plutus Full time

    Encord is building a comprehensive training data solution for computer vision AI applications. Our mission is to enable companies to unlock the power of AI while retaining 100% control of their data. In 2021, we raised $20M from top investors including CRV, Y Combinator Continuity, the Harvard Management Company, top industry executives, and other leading...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom The Economist Full time

    Introduction The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps,...

  • Customer Success Associate

    7 days ago

    London, Greater London, United Kingdom insightsoftware Full time

    Company Description insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom The Economist Group LTD Full time

    Introduction: - The Economist_ is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps,...

  • Customer Success Associate, Emea

    5 days ago

    London, United Kingdom Firmex Full time

    Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada and an EMEA office centrally located in London. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 120,000 companies worldwide to share confidential documents for due diligence, litigation and...

  • Customer Success Associate

    2 days ago

    London, United Kingdom Quadient Full time

    Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great...

  • Customer Success Associate

    1 month ago

    London, United Kingdom HqO Full time

    **About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom HelloSelf Full time

    About UsAt HelloSelf, we provide therapy and coaching to help people feel and live better. Our innovative video therapy platform connects members with the UK's leading clinical psychologists, offering flexibility and convenience. Utilising technology and AI, we extend the boundaries of traditional therapy, accelerating progress and promoting long-term...

  • Associate Customer Success Manager

    7 days ago

    London, United Kingdom London Stock Exchange Group Full time

    Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts...