Salesforce Admin

3 weeks ago

London, United Kingdom London & Partners Full time

**Background**

London & Partners is the business growth and destination agency for London. Our mission is to create economic growth that is resilient, sustainable and inclusive.

We are asocial enterprise, combining purpose with commercial rigour. We are funded by grants, partners and our portfolio of commercial ventures.

We support high-growth businesses to scale - both international businesses expanding into the UK and London-based businesses growing internationally. We develop London as a destination and attract visitors and events. We grow London’s global reputation to support economic growth. We create partnerships and profit-making ventures that enable us to scale our impact.

London & Partners operates brands including VisitLondon and the top-level-domain DotLondon. It is the founder of London Tech Week and runs two award-winning programmes for start-up and scale-up companies. In a typical year, we support thousands of scaling businesses, win hundreds of events for London, book over a quarter of a million hotel beds and engage millions of visitors on our digital channels.

Our key performance indicators are the economic growth (gross value added) and jobs that we create, the satisfaction of our clients and partners, and our commercial performance.

**Purpose of role**

The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our Salesforce CRM platform.

**Key tasks**
- Support administrative functions including user account maintenance, reports and dashboards, data upload, troubleshooting, and other routine tasks as needed
- Administer and maintain our Salesforce org and associated apps and integrations e.g. user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, flows, process builder and validations.
- Provide first line Salesforce support to our users
- Assist the team to work with stakeholders to define and document development requirements for new or enhanced functionality
- Build new or enhanced functionality and fix bugs on the Salesforce platform in line with release and governance processes
- Assist in the creation and maintenance of technical & design documentation as well as end-user guides and training materials.

**You'll be/have**:
**Person Specification**
- Skills & Competencies
- Salesforce Admin Cert (ADM201/202) certified or equivalent experience
- Experience working with Sales Cloud essential
- Strong stakeholder management skills
- Process oriented with an ability to identify areas where Salesforce could add value
- Knowledge of Agile Project Management desirable

**You’ll Get**
- To join a fast paced, flexible and inclusive social enterprise
- Hybrid working environment
- 30 days’ holiday in addition to UK public holidays
- Excellent employer pension contribution and private medical health insurance

The salary for this role has been approved as advertised in line with our pay structure. We will not negotiate or vary this figure upon offer or appointment.

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