Engagement and Experience Officer

6 months ago

Sheffield, United Kingdom Acis Group Full time

Job Advert

We began as a social landlord providing homes in West Lindsey over 25 years ago and have continue to grow to meet the needs of the customers we serve. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber, deliver education and employment services to over 5,000 people every year through our four learning hubs stretching from Gainsborough to Mablethorpe and offer wider student and accommodation services to over 1,000 students each year in partnership with Universities in Nottingham and Sheffield.

Your role is all about helping people see the possibilities, engaging them to sign up to our services that could help them succeed. You’re the face of the service, a true salesperson at heart, who’s a people person and loves interacting with people in any way. The more you put in the more you get out.

**As an engagement and experience officer, a typical day might include**:

- Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
- Participating and organising events, workshops, open days, welcome days, drop-ins and activities to increase opportunities to build our customer experience, attract sign-ups and access our wider services.
- Dealing with day-to-day administration to support our people and any necessary processes within Acis and the CRM systems that we use.
- Proactively promote and market our services
- Following up any interest to convert to sales of sign ups and bookings, including full sign up process. Ensuring the hub is buzzing with activity - leading customer service excellence on site, general site-based administration and preparation for activities every day. The hub should be a welcoming safe space for everyone at all times.
- Having a key focus and awareness of safeguarding and the wellbeing of our people and ensuring that any concerns are dealt with or escalated immediately.
- Chasing of any debt, as required, supporting customers to budget as required.
- Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
- Completing inspections as part of the team to ensure that our people's flats are being well kept and provide an opportunity to engage with our people.

**What looks good to us**:

- General awareness of health and safety and building management
- Are comfortable with, and can engage with people both 1-2-1 and in groups
- Experience of organizing events and knowledge of the basics of sales and marketing techniques, or willingness to learn
- Strong communicator with excellent customer service experience and skills
- Ability to work as a team, under pressure and in a fast-paced environment
- A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
- Ability to work collaboratively with others, whether in the same team or external support providers
- Good IT skills, with an eye for detail that’s second to none.
- You’re a positive, energised and enthusiastic person, with a real zest for helping others
- Engaging and supporting people is what gets you up every day
- Nothing makes you happier than seeing someone progress, knowing you helped them get there

**...what will make you stand out from the crowd**:

- Ability to deal with challenging behaviour at all times
- An understanding of the different local services available for customers
- You’re interested in supporting the wider team with our wellbeing activities, learning opportunities or employment support - and have some skills to offer in this area
- You’ll be adept at change, having got hands-on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

Being part of the Acis team, you’ll get:

- Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays (pro rata)
- Pension contributions up to 4%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

  • Patient Experience and Engagement Officer

    5 months ago

    Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    This is an exciting post which plays a key role supporting the Trust’s patient experience agenda. The Patient Experience and Engagement Officer will be responsible for providing administrative and clerical support for patient feedback and engagement activity across the Patient Experience team at Sheffield Teaching Hospitals. Please note that this is a...

  • Engagement Officer

    3 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Engagement Officer Location: Sheffield, S2 £100 - £110 Days: Monday - Friday, Term Time Only ASAP Start Key Responsibilities To identify and implement intervention strategies to address and continually improve attendance and punctuality for targeted individuals Supporting students into school at the start of the school day Working with...

  • Engagement Officer

    3 weeks ago

    Sheffield, United Kingdom LTF Recruitment Ltd Full time

    Engagement Officer Location: Sheffield, S2 £100 - £110 Days: Monday - Friday, Term Time Only ASAP Start Key Responsibilities To identify and implement intervention strategies to address and continually improve attendance and punctuality for targeted individuals Supporting students into school at the start of the school day Working with pupils...

  • Engagement Officer

    3 days ago

    Sheffield, United Kingdom Long Term Futures Ltd Full time

    Engagement Officer Location: Sheffield, S2£100 - £110 Days: Monday - Friday, Term Time Only ASAP Start Key Responsibilities To identify and implement intervention strategies to address and continually improve attendance and punctuality for targeted individuals Supporting students into school at the start of the school day Working with pupils within...

  • Engagement Officer

    3 days ago

    Sheffield, United Kingdom Long Term Futures Ltd Full time

    Engagement OfficerLocation: Sheffield, S2£100 - £110Days: Monday - Friday, Term Time OnlyASAP StartKey Responsibilities To identify and implement intervention strategies to address and continually improve attendance and punctuality for targeted individualsSupporting students into school at the start of the school dayWorking with pupils within the school...

  • Learner Engagement Officer

    6 months ago

    Sheffield, United Kingdom S Knights Recruitment Full time

    **Key Responsibilities**: - Support the development and delivery of learner engagement strategies, to meet the organisations monthly targets and KPIs. - Respond to enquiries from potential referral partners/stakeholders, providing advice and guidance on the courses and other services the organisation provides. - Create and maintain productive relationships...

  • Stakeholder Engagement Officer

    6 months ago

    Sheffield, United Kingdom Page Personnel Full time

    Fantastic new role with a professional services business in Sheffield - Remote working role **About Our Client**: Page Personnel has collaborated with a large professional services business based in Sheffield to assist in the recruitment of a Stakeholder Engagement Officer to join them on a permanent basis. The main purpose of the role is to support on the...

  • Stakeholder Engagement Officer

    6 months ago

    Sheffield, United Kingdom Aptitude Recruitment Full time

    Aptitude Recruitment work with employers of choice across the skills and employability sector. We are currently looking to support a market leading Training Provider in adding to their ever-growing team. They are looking for a Stakeholder Engagement Officer to work on their commercial team. As an Engagement Stakeholder Advisor, you will be responsible for...

  • Engagement Officer

    5 months ago

    Sheffield, United Kingdom Portland Training Company Full time

    **Engagement Officer (Sheffield)**: Portland Training are a leading provider of high-quality training programmes that cover a wide range of areas, including construction, FLT, warehousing & employability. Our dedication and commitment to our learners is part of everything we do. All our employees strive to be the BEST, which is reflected in the values we all...

  • Employer Engagement Officer

    5 months ago

    Sheffield, United Kingdom FIND. Full time

    FIND are a specialist staffing business, servicing the Skills, Learning & Apprenticeship markets across the UK. We’re representing a leading training provider who provide specialist construction training qualifications in the shape of bootcamps, commercial & AEB. **Role**:Employer Engagement Officer **Snapshot of experience required**:This is a...

  • Engagement Officer

    3 days ago

    sheffield, south yorkshire, United Kingdom Long Term Futures Ltd Full time

    Engagement OfficerLocation: Sheffield, S2£100 - £110Days: Monday - Friday, Term Time OnlyASAP StartKey Responsibilities To identify and implement intervention strategies to address and continually improve attendance and punctuality for targeted individualsSupporting students into school at the start of the school dayWorking with pupils within the school...

  • Patient Experience and Engagement Officer

    7 months ago

    Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the criteriaspecified in the Person Specification for the role.

  • Student Experience Officer

    6 months ago

    Sheffield, United Kingdom University of Sheffield Full time

    As Student Experience Officer, you will co-ordinate all aspects of student engagement within the Department at both undergraduate and postgraduate level. This will include managing the student welfare support function and coordinating initiatives and mechanisms aimed at enhancing the student voice. You will be educated to degree level standard (or possess...

  • Brand Ambassador

    6 months ago

    Sheffield, United Kingdom Fizz experience Full time

    '''Duties''' - Represent and promote the brand in a positive and professional manner - Engage with potential customers to create brand awareness and generate interest - Conduct product demonstrations and provide information about the brand's products or services - Distribute promotional materials and samples to target audiences - Attend events, trade shows,...

  • Student Experience Officer

    7 months ago

    Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting opportunity for a Student Experience Officer (Student Communications & Engagement) to cover maternity leave. You will make a crucial contribution to the School’s communications and engagement with current students and staff, helping to ensure an excellent student experience in the School of Law. Reporting to the Student Experience...

  • Senior Visitor Experience Officer

    5 months ago

    Sheffield, United Kingdom National Trust Full time

    Do you have an enthusiasm for helping people connect to nature and heritage? Do you enjoy programming events and developing memorable experiences for visitors? We’d love you to bring your skills of organisation and creativity to the biggest conservation charity in Europe. With inspiring nature on our doorstep and a wealth of fascinating heritage across...

  • Policy Engagement Support Officer

    5 months ago

    Sheffield, United Kingdom University of Sheffield Full time

    Do you have a passion for driving meaningful real-world change by bringing together academic experts and policy-makers? Do you thrive in a collaborative environment? We have a unique opportunity for an experienced policy engagement professional to join our newly-formed team, connecting leading academic research with civil servants and other policy...

  • Student Experience Officer

    7 months ago

    Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting new role in the Department of Journalism Studies for a highly motivated, proactive Student Experience Officer. You will work closely with the Senior Student Experience Officer and Learning and Teaching Manager, providing support in all areas of student experience, including academic status and progression. As you will be responsible for...

  • Chief Engagement and Communications Officer

    4 days ago

    Sheffield, Sheffield, United Kingdom NOCN Group Full time

    We are seeking a strategic professional to join our Marketing Team on a full-time permanent basis. The role involves developing, implementing and evaluating internal communications strategies to enhance engagement with employees, trustees and international partners.The successful candidate will have a degree in a related subject area, significant experience...

  • Engagement Lead

    2 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Role Title: Engagement Lead Duration: 12 Months Location: Hybrid - 60% Sheffield office Rate: £530 - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital...