Sales Channel Specialist

2 weeks ago

Basildon, United Kingdom Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Sales Channel Specialist

**Role Overview**

The Sales Channel Specialist will drive revenue growth by enhancing efficiencies within our sales function. This will include overseeing a number of business functions including
- Oversee merchant activation to decrease current speed to live averages
- Drive reduction in attrition by improving merchant’s early experience of UK Clover
- Support the growth of new business sales through implementation of new process and technology
- Provide support to the sales channels through undertaking key administrational account amendments and working with cross company stakeholders to ensure completion
- Monitoring of merchant feedback and working with internal teams to capture, feedback and plan process enhancements
- Support the sales community with appropriate literature and MI where necessary

**Deliverables and responsibilities;**

**Operational**
- To improve on the current activation averages across all teams by working with our internal concierge team and Lantec to facilitate a merchant activation
- Act as overall Subject Matter Expert for technical implementation of accounts and coordination across departments.
- Work directly with sales teams to support roll out of new process, measure results and provide efficiency recommendations
- Represent UK Clover Direct Channels in monthly Operations forum and steering meetings with key stakeholders
- Champion and communicate change.

**Strategy**
- Involvement in Compliance and Legal guidance adherence/steering for outbound sales process
- Support Co-ordination of Sales service and analyse results/progress.
- Ownership/Direction of Business Consultant library and responsibility to develop new content where necessary.
- Completion of weekly/monthly right first time and activation metrics - planning support enhancements where appropriate
- Excellent communication, interpersonal and negotiation skills.
- Ability to develop relationships, both internally and externally
- Self-motivated and driven to succeed
- Good organisation and time management skills
- Ability to work as an individual and as part of a team
- Strong Microsoft Office suite skills
- Background in sales environment would be advantageous
- Background in Financial Services would be advantageous

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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