Sales Support Specialist

1 month ago


Reading, United Kingdom HANDD Business Solutions Full time

Essential Functions

Assist in building and maintaining positive relationships with channel partners.

Serve as a point of contact for partners, addressing inquiries and providing necessary information.

Coordinate and assist in the execution of joint marketing campaigns and events with channel partners.

Support the Channel Account Director in preparing proposals, presentations, and other documentation.

Maintain accurate records of partner interactions, contracts, and agreements.

Assist in preparing regular reports and updates for the Channel Account Director.

Stay informed about the company's products and services to effectively address partner inquiries.

Assist partners in accessing necessary resources and training materials.

Collaborate with internal teams such as Sales, Marketing, Support and Solution Architects to ensure effective communication and coordination with channel partners.

Address partner concerns and issues promptly and escalate when necessary.

Work with the Channel Account Director to ensure quick and efficient problem resolution.
- Provide sales support to the sales team by assisting with administrative tasks and customer inquiries
- Analyze sales data and generate reports to identify trends and opportunities for improvement
- Assist with the preparation of sales presentations and proposals
- Collaborate with internal teams to ensure timely and accurate order processing and delivery
- Maintain customer records and update information in Salesforce or other CRM systems
- Follow up with customers to ensure satisfaction and address any concerns or issues

**Qualifications**:

- Previous experience in a sales support or customer service role preferred
- Strong communication skills, both written and verbal
- Proficiency in Spanish is a plus
- Excellent organizational skills and attention to detail
- Ability to analyze data and generate reports using Microsoft Excel or similar software
- Familiarity with Salesforce or other CRM systems
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to prioritize tasks

Knowledge of Data Security is a plus.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales support: 1 year (required)
- Customer service: 1 year (preferred)

Ability to Commute:

- Reading (required)

Work Location: In person


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