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HR Customer Services Advisor

4 weeks ago

StocktononTees, United Kingdom Sopra Steria Full time

Are you looking for the next step in your HR career and enjoy providing a great customer service experience?

We are looking for an HR Advisor to join our People Hub team

You will work as part of a team and respond to first line HR queries. You will provide HR advice in issues such as disciplinary, conduct, capability, payroll, recruitment, learning and development, health and safety, organisational change and employee relations matters.

In this fast paced, customer facing role, you will be able to deepen your HR knowledge and be involved with some exciting projects.

This is a hybrid role with 4 days per week from our Stockton on Tees office.

**What you'll be doing**:

- Be the first point of contact for the customer base into the HR Service Centre
- Record all queries in the HR Case Management system.
- Provide support and advice to line managers on all HR related policies and procedures including discipline, absence management, probationary periods, underperformance and flexible working requests.
- Identification and escalation of complex enquiries to the relevant Specialist areas, as per defined procedures.
- Have input to and be pro-active with ideas of ways in which the Customer Service Team can contribute to continuous improvement.

**What you’ll bring**:

- Experience in a HR role
- Knowledge of HR policies and procedures
- A keen eye for detail
- Customer focused and a confident communicator

**It would be great if you had**:

- CIPD Level 3
- Experience in a high volume customer service/administration role

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full-time, Permanent
**Location**:Stockton on Tees
**Internal Recruiter**:Katie
**Salary**: Up to £28,500 per annum

**Benefits**:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together.

Come and join us

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