Customer Service Advisor
7 months ago
Due to continued growth, Elite Group Services Ltd / TA Elite Energy are looking to recruit a number of Customer Service Advisors working within our Customer Service and Resolutions Department.
Duties
- Communicate effectively and professionally with customers to ensure a positive experience
- Perform accurate data entry and maintain customer records
- Handle customer complaints and provide appropriate resolutions
- Undertake the logging and accurate record keeping of the customer’s dissatisfaction or escalation
- Collaborate with cross-functional teams to address customer concerns
**Skills**:
- Complaint handling experience would be preferred but not essential
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyse customer needs and provide effective solutions
We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are passionate about providing exceptional customer service and have the required skills, we would love to hear from you.
Note: Please do not include any contact information in the job description.
**Salary**: Up to £22,000.00 per year
Ability to commute/relocate:
- Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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