Customer Service Advisor

2 days ago


StocktononTees, United Kingdom Reed Business Support Full time

**Reed Business Support are currently recruiting for a Customer Service Advisor to join an amazing company on a temporary-to-permanent basis**

**Main Duties**
- Organise and set up computerised and hard copy files and documents for upcoming developments
- Logging warranty issues from pre-snags, home demonstrations and handover of properties
- Liaise with site and subcontractors before and after completion on warranty issues
- Help to complete instruction and warranty booklets for apartment handover packs
- Ensure that all computerised records for every plot / development are created and updated accurately and it a timely manner
- Schedule appointments for home demonstrations, handovers, courtesy visits with homeowners / agents for the Customer Care Manager and Customer Care Group Manager.
- Organise appointments with homeowners / agents for access for Customer Care Operatives and trades to attend to properties to carry out their duties.
- Update all relevant plot files as and when updates are received regarding outstanding warranty issues.
- Any other duties as and when needed to assist in the smooth running of the Customer Care Team
- Computer literate, and have knowledge of excel, word and Outlook
- Customer care within a property company - ideally dealing with repairs / warranty issues



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