Insight & Improvement Officer

5 months ago


Bradford, United Kingdom Broster Buchanan Full time

Salary based contributory pension schemes, each offering life assurance
- Generous holidays
- Hybrid role based in either Bradford or Peterborough

**12 Month FTC - Insight & Improvement Officer**

An opportunity that offers a good work life balance working in an agile way. You will play a key role in supporting the delivery of strategic planning, service improvement and insight services within the Group.

**What you will be doing....**
You will be planning and delivering range of insight projects, you will produce actionable insights which will be used to drive continuous improvement and support evidence based decision making.

**Outcomes Sought**:

- Proactively using data, benchmarking, staff feedback and customer journey mapping to make recommendations for service review.
- Effectively collaborating to deliver service review workshops & focus groups which meaningfully engage customers and colleagues.
- Commissioning system changes via ICT service desk/digital development team.
- Reviewing and maintaining policies and procedures in line with service reviews.
- Keeping up to date with demographic trends, external policy, legislative and regulatory changes and best practice.
- Responding to external and internal research enquiries.
- Designing and carrying out qualitative and quantitative research using a range of methods such as online surveys, document and data analysis, case studies, focus groups and questionnaires.
- Providing insight and analysis that drives robust decision making and strategic planning.
- Ensuring the continuous improvement of our service offer to customers.
- Delivery of analytical projects focussed on customer attitude and behaviour, providing predictive modelling to support corporate strategy.
- This role will involve a high level of engagement with colleagues, customers, the Executive Team, Senior Management Team and Operational Managers as well as other corporate service providers including Finance, ICT, Assurance and Audit, and Brand and Communications.
- The role will involve some out of hours working and travel across our offices.

**What you’ll offer....**
- Experience of undertaking some or all of: Customer Insight, performance benchmarking and deep dive analysis, BI tools & techniques, satisfaction and feedback surveys.
- Experience of designing and executing of market research projects, in a client or agency role, to collect primary and secondary, qualitative and quantitative data.
- Analysis and interpretation of complex market research data to make sound business recommendations.
- Qualitative and quantitative market research techniques, including questionnaire design and focus group moderation.
- Undergraduate degree level qualification or equivalent experience Project Management qualification or equivalent experience
- Strong ICT Skills
- Access to car for work with valid driving licence

**What's in it for you...**
- **12 month fixed term contract** (maternity cover)
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
- **Salary 35,413



  • Bradford, Bradford, United Kingdom Morrison's Full time

    This is a fixed-term contract opportunity to drive commercial performance at Morrisons, leveraging market data and customer insights. As the voice of commercial insight, you will work closely with the Commercial team to develop and implement strategies that meet customer needs.Key ResponsibilitiesChampion customer personas and develop category strategies to...


  • Bradford, United Kingdom Incommunities Full time

    Could you be Incommunities new Business Improvement Lead? This is an exciting time to join us as we embark on our new 5 year Corporate Strategy. You will work closely with stakeholders across the organisation to solve problems, improve processes and create efficiencies. This is a great opportunity for our Business Improvement Lead to help shape change and...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen for motivated and enthusiastic Data Quality Improvement Officers to join the Corporate Access Team. The post holders will provide support to the DQ validation Officers. The primary role will be to contribute to the validation of a number of Data Quality Reports to ensure patients are externally and internally reported in line with...


  • Bradford, United Kingdom Incommunities Full time

    Could you be Incommunities new Business Improvement Lead? This is an exciting time to join us as we embark on our new 5 year Corporate Strategy. You will work closely with stakeholders across the organisation to solve problems, improve processes and create efficiencies. This is a great opportunity for our Business Improvement Lead to help shape change and...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    We are seeking an experienced and motivated Senior Customer Analyst to join our in-house team at Zachary Daniels in Bradford. The role will provide essential analytical support across key business reporting and ad-hoc analysis, combining office-based work with remote working.About the Role:Deliver multi-channel digital insights to deepen understanding of...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    Job TitleSenior Customer Insights AnalystAbout the RoleWe are seeking an experienced Senior Customer Insights Analyst to join our in-house team at Zachary Daniels. As a Senior Customer Insights Analyst, you will play a key role in providing essential analytical support across key business reporting and ad hoc analysis.This hybrid role combines office-based...


  • Bradford, Bradford, United Kingdom Incommunities Full time

    About IncommunitiesIncommunities is a leading social housing landlord with a strong presence in the region. We are dedicated to providing great homes in great neighbourhoods for our customers.As a Business Improvement Lead, you will play a vital role in shaping our organisation's future. You will work closely with stakeholders across the organisation to...


  • Bradford, Bradford, United Kingdom Michael Page Full time

    We are seeking a detail-oriented Management Accountant to join our Accounting & Finance team. The candidate will contribute to the department's success by delivering insightful management accounting to aid strategic decision-making and measure financial performance.Company OverviewOur client is a renowned leader in the Technology & Telecoms sector, dedicated...


  • Bradford, Bradford, United Kingdom Freemans Grattan Holdings Full time

    We are seeking a Senior Customer Insights Analyst to provide analytical support through key business reporting and ad hoc analysis. This is a hybrid role, working at least 2 days in the office with the remainder from home.Key ResponsibilitiesDeliver multi-channel digital insights to better understand online customer behaviour.Develop and maintain dashboards...


  • Bradford, United Kingdom Morrisons Full time

    Job Description The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers. They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision...


  • Bradford, United Kingdom Morrisons Full time

    The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers.They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision making across the...


  • Bradford, United Kingdom Morrisons Full time

    The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers.They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision making across the...


  • Bradford, United Kingdom Morrisons Full time

    The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers.They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision making across the...


  • Bradford, United Kingdom Morrisons Full time

    The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers.They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision making across the...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    We are excited to partner with a leading retail brand based in the Bradford area as they seek an experienced Senior Customer Analyst to join their in-house team.Job SummaryThis is a hybrid role that combines office-based work (at least two days per week) with remote working, offering flexibility while contributing to our goal of understanding customer...

  • Compliance Officer

    6 months ago


    Bradford, United Kingdom Hybrid recruit LTD Full time

    Hybrid Recruit are actively recruiting for an experienced Compliance Officer with experience working within the legal or financial industry. The ideal Compliance Officer will be knowledgeable of relevant laws and regulations within SRA conduct rules and AML regulations. **Responsibilities of the Compliance Officer**: - Stay up to date with relevant laws,...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    Zachary Daniels is seeking a skilled Senior Customer Analyst to join our team in Bradford, providing analytical support across key business reporting and ad hoc analysis.This hybrid role combines office-based work with remote working, offering flexibility while contributing to our goal of understanding customer behaviours and trends.Key...

  • Focus Improvement Lead

    6 months ago


    Bradford, United Kingdom PRINCES Full time

    **Job Purpose**: This individual is responsible for serving as a change agent and driver for the development and implementation of process improvement ideas throughout the site, by supporting the site teams in delivering site targets through continuous improvement, ensuring optimum process control to deliver improvements in efficiencies, effectiveness, and...


  • Bradford, Bradford, United Kingdom NHS Full time

    Are you a dynamic leader with a strong track record in improving population health and wellbeing?    Bradford is a diverse city with over 150 languages spoken, and our residents, businesses, and local leaders are passionate about improving health and wellbeing for all.    As a system leader, you will be responsible for improving the health and...

  • Office Administrator

    4 weeks ago


    Bradford, United Kingdom CV-Library Full time

    OFFICE ADMINISTRATOR We are recruiting for an experienced Office Administrator to work for our client who are in Bradford, West Yorkshire. THE DUTIES OF AN OFFICE ADMINISTRATOR: * Administrator duties, such as using Microsoft Packages. * You will be working alongside the Sales and Production teams. * Assisting in making sure procedures are...