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Customer Service Advisor
4 months ago
Annual salary: up to £14,404.43
- Job Posting Advert
- Call Handler / Planner -Monday
- Friday 17:00- 22:00- Do you want to work for one of the leading providers in the housing, homecare and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a strategic thought process? An exciting opportunity has arisen for a Call Handler / Planner to join a new business function within our repairs and maintenance division.- Mears Group PLC provides rapid response and planned maintenance services to local authorities and Registered Social Landlords. Delivering in excess of 6,000 repairs every day to a portfolio of over 1,000,000 homes nationwide.- As a Call Handler, You will work as part of a local team providing an emergency out of hours call handling service to Mears Group Clients. Ensuring jobs are accurately diagnosed, prioritized and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPI’s at all times.- You will ensure jobs are accurately diagnosed, prioritised and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPIs.- As well as this you will have accountability for the following:
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Plan & dispatch works to operatives, ensuring they have the correct skillset to affect a first-time fix/make safe.
- Undertake other administrative tasks as directed by the Call Centre Manager/Supervisor, including but not limited to booking gas servicing appointments and logging customer satisfaction calls/surveys.
- Monitor operatives progress on jobs, communicating with residents where required and ensure Mears Lone Working procedures are always adhered to.
- Be customer focused and deliver exceptional customer service.
- Working Hours- Please note, if shortlisted you will be expected to work the following shift patterns. The Mears Group Recruitment team will be in touch to discuss your working hours. We endeavour to be flexible when taking into account your availability wherever possible.- Weekend - 24 Hours, 08:00 - 20:00, with a 1 Hour Lunch-
- Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.-
- #TJ
