Service Design

1 month ago

Tower Hamlets, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Reference no: Tower Hamlets RQ1230719**

A Service Design & Improvement Officer is required to lead the development and delivery of service design and improvement initiatives ensuring alignment to strategic priorities, service improvements and legislative changes. To support the development and delivery of best practice across the council in a range of service design tools and techniques. Matrix management of service design teams and project support staff across a variety of change and improvement projects and work collaboratively across teams, service and organisational boundaries to build effective relationships to manage and deliver projects that improve service delivery, increase efficiencies and add value to service operations.

Key Responsibilities:

- Scope, plan and implement service design and improvement initiatives working closely with Project Sponsors from across the council. Using accredited project management methodology lead and coordinate the work of projects on behalf of sponsors.
- Ensure clear alignment between performance, business intelligence and strategic priorities and the development of service design and transformation projects of work.
- Ensure that financial savings and investments in projects are effectively identified, tracked, analysed and monitored.
- Ensure approach is based on robust service design principles, business cases that are properly evidenced through research, process mapping, analysis, modelling, and testing as appropriate. Document and analyse findings and create options for strategic and operational improvements and changes.
- Setup, lead and facilitate service design workshops in collaboration with the services driving innovative thinking and transformation in the service.
- Work collaboratively and inclusively across teams, service and organisational boundaries to build effective relationships with stakeholders and external partners. To understand the needs, processes and practices of the service areas and groups you are working with ensuring solutions (systems, processes and service changes) meet the needs of the service and their customers.
- Develop and manage detailed service design and improvement plans to establish timelines and resource requirements and to hold people to account for delivery, escalating any variances appropriately with proposed responses.
- Identify and investigate cross-functional opportunities and areas of commonality that will support more efficient delivery.
- Develop and maintain high quality project management documentation including business cases, plans, RAID and decision logs in order to manage, monitor and report on progress.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Professional qualifications are required (APM, Prince2, DSDM, MSP or similar).

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- A strong interest and proven track record supporting improvement and change projects.

**Skills & Abilities**:

- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
- Demonstrate strong organisational skills, advanced IT skills, together with excellent influencing and communication skills.
- A will to be proactive to deliver against project goals.
- Flexible in your approaches, able to follow as well as lead and support the development and delivery of best practice across the council in a range of service design tools and techniques.

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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